Costa Coffee - Powys

As a regular at this store we are very surprised to see these negative reviews. We feel for the staff as we have witnessed how rude some customers can be when asked to complete the track and trace. The staff are working for a franchised chain and are told what they have to do. They do it well and politely and always happy to help people that can’t use the app etc. The problems only seems to arise when they’re met with people with attitude, anti COVID, anti track and tracers and sometimes just rude people. It’s normal to track and trace everywhere where you sit and it is confusing as many places have different systems and levels of compliance but in Costa’s favour they’re one of the few doing it by the letter of the law. Chill out. Relax and have a coffee.

I am quite surprised by some of the negative reviews I have seen here. I visit this Costa location multiple times a week and have always found the staff to be hardworking, friendly, and efficient. As for the Track and Trace requirements, they are simply following the rules set by the organization. It may be annoying, but they are just trying to protect both themselves and their customers.

It was just supposed to be a quick coffee stop en route home after our week's holiday in lovely South Wales (not that there is ever anything quick about Costa but I digress... . We managed a very pleasant week eating and drinking out in South Wales and successfully negotiated all the vagaries and varying degrees of Covid regulations until we got to Costa Coffee in Brecon. We are still struggling to really believe that it is now a legal requirement for EVERY member of a family group to provide ID to sit outside at a dirty table surely it hasn't come to that? But apparently, it has in Brecon and in no uncertain terms and in a very unpleasant and rude manner! Even our 13 year old was asked for ID! Bank card? No! Library card? Seriously?? No of course not! Then you can't sit down (although you can quite happily at other branches elsewhere in South Wales . Well, I know we are living in strange times but it seems Costa Coffee Brecon has turned into its own micro police state. Not an experience we care to repeat ever again!

The customer service at this place is absolutely terrible! My friend and I went to Costa at 4:10 pm for a coffee. We asked if the table and chairs that had been outside earlier could be brought out for us since it was still 50 minutes before closing time. We were informed that they had been cleaned and couldn't be brought back out, so we were offered a takeaway instead which we declined. Both of us, being 70 years old, just wanted to sit and enjoy a coffee on our first outing in six months, so we were extremely disappointed and upset. It's a shame that the hospitality industry, which is supposed to be eager to fully reopen, treated us this way.

771472933 The barista working in this store needs to be trained in manners, customer service and care and learn that the customer pays his wages. Covid is stressful enough and some people aren’t coping well with bullies. I went to sit down whilst my husband ordered my drink as my back was in pain. I was asked where I was going and told to get back in the queue. If my sons spoke to me like he did I would have sent them for a time out. Customer policy and rules can’t possibly be designed to turn someone into a tyrant. I would never return to this store and previous reviewers seem to be equally unimpressed! Coffee #1 a few doors down is much better customer service!