Heath's - Portsmouth

Really nice food and customer service Just wish I didn’t come away where I have to change my outfit as smell like fried food really let’s it down It must be an issue in there as they kept opening the main door to let fresh air in I must admit my eyes were stinging

I came here for breakfast before my hairdressers appointment and ordered a veg breakfast for my mum and a regular breakfast for myself. I am not able to drink hot drinks and as tea and coffee was included in with the breakfast I asked if it would be ok to change the hot drink for a fresh orange juice which was the same price as the cappuccino that came with my mums breakfast. I was told this was not allowed and I was required to pay the additional £2.50 for the juice. I then asked that there was 2 items removed from my breakfast but asked if I could add a poached egg. I was told they could remove items but I would be charged to add an item which didn’t seem fair when I was paying the same price for a breakfast with two less items. All in all it would appear that the staff are not able to alter anything on the menu at all and this therefore didn’t make for good customer service. I truly cannot believe that a cold drink to the same value of a hot drink cannot be substituted.

As a local and after a disappointing experience last time I convinced my husband to give it another try. This unfortunately turned out to be a mistake. My children wanted an English breakfast, however the only option on the menu is a full size breakfast that comes with a free tea and coffee £7.50. Like the majority of children, they didn’t want the tea and coffee they wanted a milkshake instead. The waitress in charge would not allow this as a substitute. Further more, my children didn’t like all the items included and again we weren’t allowed to substitute (my daughter only had 4 of the 8 items) Only complaining the waitress did (reluctantly) agree to take £2 off off the price of each of the meal. I queried with the waitress why they didn’t have a childrens breakfast option or why they couldn’t offer a substitute drink, her reply was that they could have tea or coffee… and they had never had this complaint before. I find this surprising. The waitress was completely dismissive of my feedback and was quite patronising. Sadly this was their second chance and I won’t now be returning. On the flip side the food was actually nice, however I won’t return due to the service.

Extremely efficient and welcoming. Service was very good. My wife and I both chose the full English breakfast. Quality of the food was excellent and very well presented on the plate. Very good value for money. We will visit again.

Really enjoyed our breakfast here. Lovely friendly service and tasty food. Reasonably priced too. Quite busy by the time we left.