Burgerville - Portland

Always love a good burger with fries and a shake. The waffle fries this time didn't taste sweet. Is it just me or did every other Burgerville I visit has sweet waffle fries.

Went through the drive through approximately 10 minutes before close, and while the customer service was friendly, the wait was long (10+ minutes) and the food was disappointing. Waffle fries were limp, soggy, and room temperature. The Colossal burger was indeed colossal, but the patties did not have any color to them and were lacking in flavor. Totally understand that a rush at the end of a night is tough to handle, but for what you pay at Burgerville I expected more from the food. Edit: customer service reached out and made the situation right, so I will be giving this location another shot and will update this review accordingly

This restaurant serves amazing local food, with many organic options. The service is great, the staff is friendly and efficient, and the food tastes just as good as homemade or better. I appreciate the accessibility of this place and their commitment to using seasonal, locally produced ingredients. Burgerville is an excellent example of a company that values great food, service, and administration. Thank you, Burgerville, for the delicious meal!

If you enjoy waiting in your car for 30 minutes just to receive subpar service (even after tipping generously), then this is the place for you. I have been a longtime fan of Burgerville, having lived in the area my whole life. However, I have noticed a decline in the quality of their service over the past year. While the food is still tasty, the excessive wait times are not worth it.

We waited in the drive-thru line for nearly 50 minutes, which was surprising considering the number of employees working. The shake was good, but the onion rings were the worst we've ever had. The breading fell off easily and they were very mushy. They were almost inedible, but we were pretty hungry so we managed to finish them.