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Przekaż informację zwrotnąNot a good experience. Waitress definitely an issue. Poor customer service/satisfaction skills for sure. Waitress Just assumed what we wanted and that's what we got even after questioning her about it. Sad. Probably won't return. Think her cell phone most important thing on her agenda tonight.
The steaks here are excellent, and the Slam Dunk Burger is truly one of the best I've ever had! They also offer a great selection of beers in a friendly, adult-oriented atmosphere. I’m giving it 4 stars because I don’t get to come here often. While kids are welcome, I prefer not to bring them along. It has a charming dive bar vibe, making it more suitable for adults.
The food is excellent, and the service is friendly and welcoming. The restaurant has a lovely Western ambiance, and the prices are reasonable.
The service left much to be desired. The waitress seemed put out when we asked her about the beer options, even after we mentioned it was our first time visiting. Another staff member came to take our order, and while the chili and salad were served in a timely manner, our waitress returned from her break to bring out our entrees. We had to request tartar sauce for the catfish fingers, which, unfortunately, were a poor choice. They appeared to be frozen and were clumped together instead of being properly separated before frying. She brought the check without inquiring if we wanted dessert or takeout boxes. We had to ask for boxes, and she only provided one, clearly not paying attention to the amount of food left on our plates. It took us three requests to receive a small container for the leftover tartar sauce, and we had to ask if we could order dessert. The Flaming Apple Pie arrived with an apology for falling apart and, to our disappointment, it was served without any flame. Overall, it was a letdown, and we left a minimal tip. I wouldn't choose to return; it wouldn't be my first option.
This place has the best steaks Ponca City has to offer. If you want a good ole' meat and potatoes meal in a non chain restaurant environment with good drinks, this is the best bang for your buck.
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