Smashburger - Pompton Plains

Place was great, it was a random stop in while driving through never had the food before. Excellent taste, great customer service. Anyone complaining about slightly pink meat being a problem has the pallet of a child.

We have been here for years and would have good days and off, something left off the order- but food is always delish (even my kiddos love the haystack onions over fries). Today was very nice and we’ll be back. While taking my order the team member went and checked when I ordered Iced Tea and let me know they were out. Very nice- he offered to make me more if I needed, I declined as there were other options. Then a different team member hand delivered napkins and ketchup and asked if we needed anything. We didn’t at the time- later he noticed one of my young daughters was having trouble eating her lunch, so he introduced himself to me, and girls. Said it it’s okay with mom, he would like to give them ice cream if she ate her lunch. It worked. I appreciated how kind and generous both of the staff were and made us feel comfortable. It was very clean too.

The service was abysmal. The server was clearly not trained to run the front itself. She gave us our food without fries. I don't think they were ready. We stared in pure mourning when they made several orders for each filled with frits. We remembered this girl twice and both times she goes to the manager (food preparation) who puts a cup of frits under the heat lamp. The frits are seated as the server provides more jobs (use friars). I have 5 years of customer service and the patience of a saint, but that was reddish. I told the young lady that I only wanted to remove the frits from the check and go over my day (I can add in a courtesy way without raising my voice or changing my tone). The panicked server takes the manager from the grill. I tried to ask him to remove only the price of the Pommes, and he did not plead with me. I explained my situation and how I and my whole party ended our meals sans fries and no longer wanted to wait for some after the food fries. The manager offers free food and other items until I finally ask him, are you not allowed to repay a transaction and he nodded a sad yes. I did not find out if he was not allowed or was not allowed, but either this was a defeated soul. I asked him what's ready and he said he'd have pommes ready and he'll get them right away. Dude places fries in a cup and says to his front end females give those guys over there. She nods and I child that we don't see how she gives two more orders before she leads the fries to us. In all fairness the food was excellent. I imagine the fries have paired well with the burger. Short staff or not your employees need to be trained better before they stay for themselves. As an amateur complainer I mean Google reviewers I can say that this keeps the current record for the worst service I've ever had (I checked that).

Food is great! Service super! But please invest money in better plastic cups mines just broke up the top.

The burger was good! They taste more of the sauce and the blows than the meat, but it was good. The pickles were great, the staff was friendly, and they have a DAIRY FREE shake that tastes soooo amazing. I couldn't even say it was milk-free... seriously... soooo good. I drank it too fast to add a picture.