Premier Inn Eastbourne Polegate

Great very happy and next time I come to England I will came back. Rooms: All was great Safety: Great greT Food drinks: Great Rooms: 5 Service: 5 Location: 5 Hotel highlights: Quiet, Great value

Neither good or bad Rooms: 3 Service: 3 Location: 3

They robbed me. People be careful with your transaction. In August I booked room for the weekend in Premier Inn Eastbourne Polegate, but I still don't receive confirmation email until today, but money gone from my banka account. Next day I found that my booking was blocked and I had to booked room in different hotel. So next 2 months I called to them few times asking about refund, but every time I heard that I have to wait 10-15 working days for refund, but still no refund until today. Today I had called to them again and I heard that they cannot find my transaction, one is related but on different name, so they cannot refund me money. They cheated me so long that I lost chance to get help from the bank. This is thieving on very ugly way. Service: 1

Okay. But no Air Con Rooms: 4 Service: 3 Location: 4

For a Premier Inn this place is very expensive. £164 (did include 1 breakfast) for one night only. This was for a work visit and personally I wouldn't pay that to stay at this hotel for my own leisure. The room I stayed in smelt very damp and fousty. The smell of urine as I entered the room hit me like a brick wall. After the issue I had on checking in I wasn't in the frame of mind to complain as I knew this hotel was fully booked according to their website so I want going to get a different room. Good quality aftershave and the large room fan sorted this in a few minutes. Prior to checking in there was a problem with the Premier Inn booking portal leading to some business customers having to pay on arrival. In my case I had to use my personal credit card because the receptionist couldn't contact the person who raised the booking to complete payment. 3 hours from home and after a long shift and all I wanted to was get in the room. Some of the staff were very helpful, Barry couldn't do enough to help me as the previous evening I forgot to get a receipt for the payment and he had to tackle the computer due to their system playing up or running slow. After I checked out he also let me back in the room as I'd left my coffee cup on the desk in the room. He actually made the stay a little more bearable on this occasion. I wouldn't recommend this hotel at this price point when you can go to another hotel nearby for little over a third of the price, or another Premier Inn outside Eastbourne for a little over half. Out of all the Premier Inn rooms I've stayed in, this room is probably the worst, due to poor decor (black grout in tiles made the shower feel very dirty) , initial aroma and price paid. Rooms: 3 Service: 4 Location: 3 Hotel highlights: Quiet