Benihana - PLYMOUTH MEETING

The food was excellent, and our waitress Jenny provided outstanding service. She was very attentive to our needs and incredibly polite. Thank you, Jenny!

Everyone at our table of two agreed that it was a disappointing experience, especially considering the price—we expected both an enjoyable meal and an entertaining experience but received neither. When we raised our concerns with the manager, he appeared indifferent to our feedback. The restaurant itself also seemed grungy and in desperate need of a thorough cleaning; a complete renovation might be necessary. Overall, we had some good times here, but after today, it’s clear that it's time for us to move on.

I dined here tonight with my husband and had a disappointing experience. We waited an hour and a half for service, and when the waiter finally arrived at our table, the grill was not hot enough to cook our food. The bathrooms were in a disarray, and there was no toilet paper available. This place is truly lacking, and I believe it should be shut down. The manager seemed unprepared and offered excuses for the poor service. I will never return, and I wouldn’t recommend this restaurant to anyone.

The place is really beautiful!! The food is good, but wait for the cook to come and prepare your stuff is NOT good! We were 11 in our table, but still they took their time to come to us.

If I could, I would erase the experience I had at this restaurant from my memory!! I visited with my family for dinner. For a 8:15pm confirmed reservation we were seated at 8:45. The food was served at 9:50, which by the way was average and I wasn 't even served my whole meal. They completely ignored my repeated request to serve my rice. And in the end it was not served at all. Lastly my child cried in tears because they forgot to serve him completely! His food came at 10:20 pm and that too I had to get up, go to the kitchen and ask for his order. The staff was unbelievably rude, telling me that I have attitude issue. Believe me , for a 8:15pm reservation, if a child under 10 is served food at 10:20pm any parent would be upset. Imagine the frustration; me and my child had one of the worst dining experiences ever and the staff goes like, oh we will take off kid 's meal from the check.. for which we couldn 't care less by that time. The experience was emotionally traumatic for my kid. Never again! Ever!! And the restaurant was dirty!! The floors had spilled food everywhere, the windows had food splattered on them. Very nauseating. The picture was taken from inside where we were seated. I will never mention this place to anyone.