Einstein Bros. Bagels - Plymouth

This was horrible customer service I came 30 min before they close. I said I needed one second at the drive through and she said just so you know we close soon basically telling me to hurry up in a rude way. Then it didn’t come toasted and my bad if I was suppose to request it but I then waited at the window and honked my horn in a polite manner just to get their attention and they continuously ignored me. I’ve worked at a fast food place I know you can hear someone honk at the drive thru. She calmined she couldn’t hear me and said she couldn’t fix my order. This was a horrible experience and I will never return. I don’t think the managers should hire people who don’t want to work. This is your job. I understand it might get frustrating but get a different job.

Extremely rude workers in the drive thru at 7am. Food-wise, I usually get a bagel with plain cream cheese on the side and it always has an onion taste to it, as if they do not change/wash their spatulas. Also, always ask for the little cup creamers on the side because their creamer is usually expired. I tried to call to inform a manager on my poor experience prior to this review but no one answers their phone.

I know I just ran in for a quick bagel, but that didn't happen. Service was slow. Of the 4 coffee urns, I only liked 2 of the flavors. Of those two, one was empty and the other ice cold. Amazing.Had to ask for coffee. Might as well have gone and made it myself, as long as it took. Other customers were typical and had no manners. Bagel was fine, coffee was eventually good, despite having to serve myself WHILE IT WAS BREWING! ?, but the cinnamon roll was dried out. When did that get baked? Can't you preserve it better at over 4 bucks a piece?Young lad working the drive through seemed to do more than the others combined.Guess I'm glad I don't pass that way regularly. I hope it was just an off day and I was the lucky one. ?

Food was very good. Staff was nice. Reasonable wait time.

The gentleman taking orders this morning was pretty rude, the girls were super nice though!