Shake Shack Plano, Legacy West - Plano

Im not sure what 's going on with the quality of foods here? but lately the burgers have had a strange smell and taste? The customer service was so so ok but always room for more, I am the one who initiated conversation and broke the ice, it should be the other way around like Hello! Welcome to Shake Shack!! with a big smile. The cheese fries cheese were flavorless and the cheese is like a yellow starchy liquid and not real cheese! Today was a failed day, I am sad because I really was hoping for a great burger and fries for lunch! Btw... My pickle slices were almost the size of the burger bun. The burger also looks nothing like the picture on display. I 'll return in a few month to rereview and hopefully can update the rating and make it a 5 star review. Let 's get that staff retrained team! Motivation is the key to happy workers, more sales and customer retention ?

Laura and Mac are the BEST! Be sure to ask for them on Saturdays. They'll take good care of you!

Ok good place. I like my burgers the way they cook. Lots of choices.

Shake Shack is always a solid choice when I’m craving a great burger and some awesome vibes. The food is consistently delicious—juicy burgers, crispy fries, and that ShackSauce is just next-level. But what really sets this place apart is the staff. Every time I come in, the workers are super cool, laid-back, and genuinely friendly. They keep the place running smoothly, even during the lunch rush, and always manage to crack a smile or share a joke. It's clear they love what they do, and it makes the experience that much better. Whether you’re grabbing a quick bite or hanging out with friends, this place hits all the right notes. Five stars, hands down!

We usually order to go from the park and Preston location without issues. On Wednesday 6/19 in the late afternoon we were shopping in the area and were starving. I don't know if during the completely self guided order process on the iPad, I missed it, but I ordered the bbq shack and only requested no cheese. For some reason, I got no bbq sauce. I ate it dry anyway. Then we asked for an extra ranch to the manager who brought us our order, but she acted like it was inconvenient for her to have to come back to our table a second time even though she obliged. Won't be back to this location. Parking: There are select parallel spots in front of the shops but usually you'll have to resort to the free garage which is a good 5 minute walk.