Potbelly - Plano

Started off good, then turned bad quickly.Went through the line with my service Animal(who has his bage on at all times) and checked out nicely till sandwich maker guy comes to our table to tell us we can't have our Animal in the restaurant rudely. So matching his tone told him he's a service animal. Then, he gets rude with me as my husband steps in. all in all first time and last time at a potbelly.

I went in at lunch to order two salads to go. One of the salads had some customization no hummus, no tomatoes. When I got home, I noticed that the store also removed the chicken and cucumbers. So basically, it was a plastic container of lettuce for $9. I called the store to get that salad refunded (I live 30 minutes away, but the store was on my way home). “Do you want to come in and get that refund?”“No I’m 30 minutes away, can I give you the receipt number?”“Sure”Long story longer, there has been no refund to my card. I won’t return to this location.

It’s been twice now that my order was picked up by someone else at the pickup shelf and they had to remake my order.The food is great out here and so is the staff, but this is the second time and not acceptable. I recommend access control.

My boyfriend and I frequently order from here through the app. We usually love it, but lately they have not been consistent. On several occasions we’ve ordered late (around 9pm when they close at 10pm) and once we get home with our sandwiches we notice there’s something off. Tonight I wanted a meatball with mushrooms and onions, but I received a meatball with chili on it and no “red sauce.” My boyfriend’s Italian sandwich has been incorrect on several occasions too, but normally doesn’t have any issues if ordered around lunch. I don’t know if it’s retaliation because of the time we order, but it’s become very frustrating.

Never order online from here they will never cancel your order and have to pay for it I called at least 4 times to get my money back said they would be never did scummy place