Dunkin' - Plano

They never seem to have done all that are needed to make a drink. this is my second time here and just like the first time, they didn't need all ingredients to make the right drink. when they order from the app, it will say that the drink is available, but when they show to pick up their order, they will tell them that they have not all done and instead will give them something they have not ordered. they save themselves frustration and go to another Dunkin location.

Do NOT go to this location. Don’t do it. I honestly should have driven away when I sat in the drive-thru for several minutes with no response and had to say “Hello?” before a very disgruntled employee responded. They took my order and I drove around. I waited at an empty window while numerous different employees ran an around inside, no one acknowledging I was there. They were not busy.I was the only car in the drive-thru. At one point a very polite young man did come to the window, although he seemed confused. He read back my order and it was wrong. I ordered a vanilla latte with oat milk. That’s just vanilla syrup, espresso, and oat milk. He seemed panicked when I tried to explain I think there was a mistake. Before I could even finish talking a women came from behind him and shoved him out of the way, reading back the order “Yah that’s what it says. Vanilla latte with oat milk.” like I was an inconvenience and gave me my drink. At that point I figured he got confused and drive off. BUT after one sip I knew it was wrong. They had in fact given me a “French Vanilla Swirl” and NOT just vanilla. I know this, because that’s what the drink said and that’s what the young man told me. This women deemed it close enough. Their vanilla swill has condensed milk. I have a dairy allergy. I was immediately ill. I am an extremely understanding person. I wouldn’t have minded waiting for my drink to be remade. I didn’t even mind waiting in general, but it seemed important to give the whole picture of my experience here. I am disappointed and hurt that an employee LIED to me because they decided “it’s close enough”. I will never go back to this location. If you do go I wish you the best of luck!

I am sooooo Disappointed yet again in Dunkin. Not only did I try a new location because the Frisco Preston location does not know how to make coffee this location was even WORST! I have never had such a burnt old cup of coffee at 9:48 am. What makes you think I want to drink OLD coffee. You lost me as a customer Permanently. I am from New England and you should not be allowed to call yourself Dunkin.

HORRIBLE!!! Whoever is working right this moment needs to be fired right now!!!!!!!!!!I expect corporate to contact me as soon as possible! Rude customer service, horrible phone service, food was disgusting and nothing is being done to fix it. She literally hung up on me… I am livid and will NEVER buy from Dunkin again.I asked to speak with a supervisor and she literally hung up on… ha! What a joke.

Not sure who the sweet lady is that works at the Independence location. I’ve noticed she runs the drive through and indoors all by herself. You need help and to be recognized fir doing an outstanding job