Dunkin' - Plano

The service was terrible, and I chose breakfast for the company meeting. it was a great order, and he was very impatient and very ill-manned. I don't think I'll ever get back to this. I'm telling my friends I'm not going to invite this one too. Terrible!

I have generally had only good experiences here. The last time I went on Thursday, the lady making my iced coffee had a very ugly, nasty attitude. I had enough points to get a free drink which I used to order my drink in the app. I had wanted cold foam which I had to pay for (only $0.70) and as the lady was making my drink makes a statement under her breath. She should have kept her comment to herself and if she doesn't want this job, she should find another one, preferably not in the customer service industry.

Avoid this Dunkin. Worst experience I’ve ever had at one.I was checking out and the rude short cashier lady, who already seemed to have a difficult time taking my simple order of a chocolate donut and hazelnut iced coffee, didn’t even give me the chance to pay with my gift card. She scanned my rewards and walked off. Once she came back she rolled her eyes and said “Really? You couldn’t have shown me that before I start the transaction?” Then with plenty of attitude, she made me cancel the payment and scanned my gift card. Then since that one was empty I tried to scan another and she told me “You can’t do that. Only one gift card. I can’t scan another. You have to pay.” Odd right? It’s a gift card, it’s money. How can I not use more than one gift card. When I tried arguing she just said with lots of attitude “You can use it tomorrow. See you tomorrow.” Avoid this place. Extremely unprofessional and rude.

Saw a man being racially profiled yesterday. They refused him service because he wanted to use a credit card. Only POC in the store. The rest of us were allowed to use our credit cards.

They have a very interesting customer service. I came into purchase a Chocolate Chip Muffin, I wanted to pay for it in change: quarters, dimes, nickels, and pennies. My payment was refused, she suggested that I go to a bank or McDonalds or a bank. Over the past year their has gotten less and less customer friendly. They no longer offer a senior discount.