Erie Grill At The Delmonte Lodge

Everything about my stay was fantastic, except for the spa experience. Unfortunately, the spa alone cost the hotel two stars from my rating. I frequently stay here, but I will not be using the spa again. The staff was unresponsive and rude. If you're looking to unwind, I recommend choosing a different location. Stay at the hotel, but skip the spa.

Also, some of the finer touches are missing—no chocolates or ice cubes. It’s been a while since I visited, so perhaps it’s related to COVID-19. On the bright side, the service was excellent, so don’t take this the wrong way. I see it as a management decision—cutbacks, inflation, or whatever. I do appreciate that I can get a state rate, so don’t misunderstand me. I’d definitely consider visiting again, but I’m hoping for better lighting and improved seating options. Just don’t get me started on that!

Wonderful establishment situated in the charming small town of Pittsford. The service was excellent, and the decor was stylish and contemporary. I thoroughly enjoyed the breakfast at the café, which featured a fantastic variety of delicious options.

When we visit Rochester, the Del Monte Lodge is our only choice. In other words, if we couldn 't get in, we 'd come some other time. While it doesn 't have a pool or other resort type amenities, it is simply the best hotel in the Rochester area. We have never gone so long without traveling since the onset of COVID. When we decided to take a last minute trip to Rochester, we were glad to return to one of our favorite hotels. In my opinion, the Del Monte is about 95% back to their outstanding performance levels while they deal with COVID restrictions that make it difficult to provide all of the services and amenities they do so well. This review is mainly for this stay but trust me-even at 95%, they are so much better than most other properties. Check in was quick and seamless. As a Titanium, I was offered my choice of points or breakfast. My room was spacious, very nicely appointed and squeaky clean. Typical out of town questions for recommendations, etc. were well handled by the attentive front desk staff. One quirk we encountered is the bar closes at 9. That is pretty early for us. Per current New York law, you have to have food if you order drinks. Even if it 's just chips, you need to have food. As the Restaurant closes at 9, so does the bar. Hopefully this will be a thing of the past when we visit next. We enjoyed our breakfasts at their restaurant (Erie Grill). They were excellent as always. The Del Monte is located in downtown Pittsford on the Erie Canal which features miles of trails along the canal. We especially enjoy walking the canal. It 's always nice to come home and when in Rochester, the Del Monte is our home.

Top notch place! I have stayed here several times the past few months and never disappointed. Always welcoming. I travel for work from Massachusetts through New York State from Syracuse to Buffalo to Cleveland Ohio to Northern Indians to Louisville KY. This is one of the best hotels I have found. Reasonable rates. They have spa on property and a very good restaurant Erie Grill. Update Jan 9, 2019. Stayed here again this week for 2 nights. Upon checkout at 04:30 I found my car ransacked. Turns out 2 or 3 vehicle in the parking lot were hit along with 15 total vehicles in the area. This can happen anywhere but this does feel like a safe area. The hotel clerk told me he would have the GM call me later in the day however no call.