Auntie Anne's - Pittsburgh

Their original pretzel bits are to die for! Staff often looks bored, but they are overall very friendly.

Ordered for delivery at 5:30, they excepted, prepared and dasher arrived to pick it up, then AA cancelled the order nearly an hour later! No call, no explanation? thx for wasting our time! Never again!

Lower level unsure about upper level assume it's the same. Worst customer service I've seen in a while. I cut slack considering everyone is hurting for employee, but time after time the employees are rude. The establishment opens late and closes early(unless the hours are just not updated properly). Highly disappointed hopefully someone reads this and addresses it. Plenty ofmall employees love going here but slowly losing them will really hurt.

Consistently the worst customer service imaginable. Unwelcoming, rude, no greetings or have a nice days. I don't believe an employee has ever known how to redeem rewards either. It's really a shame.

Lower level in Robinson mall never check online orders. I order online so I'm not waiting on my break and when I come to pick up they haven't even started it. So what's the point of having online ordering ?