Special Dining Events Callaway Garden

That was the worst night trip I've ever experienced! the staff at the reception was totally rude and dismayable! we had asked for an early check-in at 12 a week before our arrival date, and we were there at 1145, I was told that my reservation was canceled! I checked expedia and my reservation was not canceled. today I saw again and around 1158 clock on 10 10 10 my reservation was canceled by the reception manager himself! then she said she gave me a room, but.

Worst customer service EVER. Booked a room months ago. Confirmed the room the morning of arrival. When we arrived we were told they were over booked, had a maintenance event the prohibited them from honoring our reservation. Was given a room that did not match what we reserved. Asked to speak to a manager, 18 hrs, multiple calls and 3 trips down to the front desk and still have NOT spoken to a manger. DO NOT BOOK THIS PROPERTY!!!!!

I recently booked 2 spa appointments for last Sunday because I wanted to enjoy all of the amenities of the spa like I have many times before. After being told while booking and reading on the website that all spa amenties with the exception of the pool were open Friday-Sunday, I was shocked when I arrived and was told that those amenities were not being offered. I completely understand if the spa is short staffed but those in charge of reservations should know these things. Also, the Callaway website is guilty of false advertising. After driving over an hour, I was very disappointed to be told oh well.

We enjoyed the beach area yesterday BUT when spending 20 per person we did not expect the bathrooms to be trashed. They were absolutely disgusting!!!!!

The grounds are amazing and we enjoyed our day pass but the light show was an absolute bust outdated, overly long and way overpriced. The kids, young adults and older adults were all disappointed. Everyone sort of looked at each other afterwards and agreed that the light show at the Asheville Fairgrounds in years past far surpassed the quality of the Callaway light show. We also wanted to go to Santa’s Village but despite temp checks at the door there was no effort at social distancing or directional routing inside and it was unsafe. We won’t ever be back.