Starbucks - Phoenix

They are nice and make good coffee most the time but they hold the line up so they have better drink times. We get it you have to have good window times but making cars wait in line in the road is ridiculous.

Waited 25-30 minutes for a drink they needed have more fast people it's ridiculous gave us 3 wrong drinks

Not a good experience for me. I can't believe that barista wasn't rational in her thinking or reasoning. I had ordered an iced coffee. When I picked it up it wasn't cold enough for me so I asked for a small cup of ice and was told that she couldn't give me one because the ice machine was low on ice. I explained that my drink wasn't cold enough for me. She proceeds to tell that she remake it and I asked if she could put in extra ice and she replied yes. I then said you can remake my coffee with extra ice but you can give me a small cup of ice? Seriously!!! That is ridiculous and not very cost efficient. So she remade my coffee while the long line in the drive thru waited. Did I mention that I was in the drive thru for 30 minutes. So I know they were busy. I think Starbucks needs to educate their employees. A simple tall cup of ice would have sent me on my way and the line would continue to move. Oh my word. It is sad there is no common sense in the younger generation.

Had a mobile order, so i went through the drive thru, the lady tells me they?re 30 minutes behind on orders and that i would need to go inside.. okay so i would like to cancel my order, with an attitude she tells me i still had to go inside.. there were at least 40 people waiting in line. Worst starbucks location ever

Racism a girl attended us her name is giselle with a bad attitude she did not name the order why? because my name is Latin? She made us wait a long time and her attitude towards us looked very bad on us.