Popeyes Louisiana Kitchen - Phoenix

The dine in the opposite was closed 1 hour before the current business hours. They said they were just driving. after long wait in the car thru they said they were made of sandwiches. that was the only reason we left. we had to eat somewhere else. very disappointing. service: 1/5

I don't know who was the black man who took care of us in the car ride thru, but it was the hands down the best service we ever had in an almost food restaurant. he was quick and efficient with a big job, and my wife and I were expelled by his service. I'm so sorry I don't know his name, but this person is a certain attribute for popeyes.

This Popeyes location has seriously gone down hill in the past year or more. They always mess up our order and even leave most of it out, chicken is never ready during dinner hours and I was told it would be a 45 minute wait for chicken at 8pm. No matter how many times I’ve decided to give another chance I now will not be going back as it is a constant issue the many times I’ve gone. Sad. I would give 0 stars if I could since the customer service is terrible and staff is always very very rude and not able to help attitudes. I use to love this location before Covid hit it hasn’t been the same since

I bought the big box with Mac and cheese and red beans and rice... The mac and cheese was half full and very soupy and the chicken was soggy and seemed to be old. I went back and was told that's how the mac and cheese is, so I asked for mashed potatoes and gravy instead and fresh chicken... The lady was very nice and had no problem helping me. I waited about 15 mins and everything was fresh and delicious!!!

Went here tonight was told I would be waiting for five minutes for my food and then I waited 20 minutes never received my food went to the door which the lobby doors were locked and then when the manager came to the door she asked me what the problem was told her I never received my food showed my receipt and I have been waiting for 20 minutes. When the manager came back to the door told me they gave my food away, looked at me like there was nothing she could do about it. Before I could say anything else two more customers walked up and started talking one said I think I might have your food gave that to me. The other customers were confused why the doors were locked when one had a pickup and the other was waiting just like me. Then I left when I got home the meal was completely wrong nothing was correct except for the fries gave me 2 boxes of chicken and I ordered a nugget meal and 2 piece chicken tender spicy meal with fries. When I tried to call the line it was busy and I made multiple attempts at reaching the store. It was to late to go back out since I have children that needed to be in bed and I have work in the morning. Then when I called again finally rang and then just kept ringing, there was no answer and they were suppose to be open till 11pm there website says and on google says that so I was confused no answer and again why they were locking up that early. Extremely upset and disappointed will never go here again which is a shame since my family loves Popeyes and this location is closest to our home we moved too. I am hoping a manager sees this or someone fromCorporate and fixes these problems because looking at the reviews this has happened before multiple times or similar situations, and seems like the staff don’t care at all. This is very sad for business, and I will make sure to tell everyone I know not to go here to eat.