Subway - Philippi

10/10 recommend the manager always goes over and above

We ordered two meals and three cookies using the subway app this evening. I ordered a turkey bacon guacamole wrap and it arrived with no cheese and no guacamole. My fiance ordered a sub with double meat and we were not given that either. To top it all off we only received one of the three cookies. When he asked for a refund my fiance was told they couldn't do that but they could give us extra chips. Absolutely unacceptable service.

We ordered two meals and three cookies using the subway app this evening. I ordered a turkey bacon guacamole wrap and it arrived with no cheese and no guacamole. My fiance ordered a sub with double meat and we were not given that either. To top it all off we only received one of the three cookies. When he asked for a refund my fiance was told they couldn't do that but they could give us extra chips. Absolutely unacceptable service.

The food at the restaurant was decent, but not outstanding. The tomatoes were on the verge of being bad.

I just have to say that the manager did an amazing job of taking care of me and my friends this afternoon. The bread for my turkey sandwich was incredibly fresh! My friend loved her dish as well, and what made it even better was the perfect balance of flavors in every bite, which is a rare find. I would definitely dine here again, 10/10!