El Vaquero - Phenix City

Management needs to be MUCH more gracious to customers. I ordered a margarita on the rocks. When it arrived, it was warm and tasted bad. I added ice to cool it hoping that might improve the taste, but that didnt work. The manager stopped by to ask how we were doing and I let him know my drink was off and I couldn't drink it. We were met with resistance from the start. His demeanor changed abruptly and he became combative about my request. When i asked the manager to replace the drink with a frozen Margarita, I was told that I could not have the frozen one because of the differing distribution of alcohol or some other excuse that truly made no sense? He then said that he could rework the Margarita into a Texas style and as we watched he took the drink to the bar, took a bottle of Jack Daniels and dumped a shot in the drink. He then brought that same drink back to the table and at that point it tasted much worse. He came back by later and we had not even had any more of that drink because it was disgusting and so when I asked him to take it Off the bill he shook his head and said there was no way that was gonna happen. Then he pointed around the room and said the other guests are all enjoying the drinks, which I found completely asinine. That's when I told him that there used to be a day when the customer was always right I'm that people in the service industry used to politely try to fix something that we politely said was wrong. He walked away shaking his head leaving me without a drink and no idea what was to happen. The poor waitress was so self-conscious and seemed very upset about the whole thing she came later and took the drink from the table. Later, the manager returned to the table with his phone and showed a video of us putting the ice in the cup and blaming us for making the Margarita undrinkable. He failed to show the part of the video where everyone at the table tasted the drink and agreed it was disgusting, TWICE I told him that was very petty and that the only thing that needs to happen now is that we're not paying for that drink period. Lucky for him he didn't leave it on the bill. As we got up to leave, another table full of guests said they didn't like their drinks either. Your customers keep your doors open. Treat them with more respect, please. Food: 5 Service: 1 Atmosphere: 1

WILL NEVER GIVE MY BUSINESS TO THEM AGAIN at least this location. I go and sit and waiting to take my order and an employee was sitting being loud and obnoxious a customer then told them to be quiet their disruptive to their meal and then the worker said they can do what they want basically starting a huge argument. The customer asked for the manager and she was to very disrespectfully that they weren't there and they could call him being very sarcastic and just plain awful the staff did nothing to diffuse the situation and sat there and watched. Therefore I walked out. What I Hoped to turn out to be a delicious dinner after work turned into complete chaos by your employment. Disrespecting a customer. You should be grateful that it was only a few customers in there because I tell you if it was busy more than I would have walked out. Food: 1 Service: 1 Atmosphere: 1

I love this place. Food: 4 Service: 4 Atmosphere: 5 Recommended dishes: Refried Beans, Aderezo De Guacamole Guacamole Dip, Cheese Dip, Chicken Wings, Fajitas De Pollo 39 Chicken Fajitas, Taco Salad, Chicken Burrito, Taco, Chips, Fajitas, Tortillas

Great place to eat have a cold drink. Also the waitresses are not bad looking either and very nice and helpful. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Aderezo De Guacamole Guacamole Dip, Cheese Dip, Enchilada, Chimichanga, Taco Salad, Taco, Chips, Fajitas, Salsa Verde, Quesadilla

The food is not as good as the other 2 El Vaquero around this area, is not consistent. Sometimes it is good, other times is ok and sometimes is disastrous; never great like the one by Summerville road. Service is good and atmosphere is ok Food: 3 Service: 4 Atmosphere: 4