El Pollo Loco #3782 - Pharr

Birria tacos meat tasted like beef jerky. Asked manager to replace one of the tacos biz meat was supper dry . Manager tried to fry the taco but did leave until fully crispy taco not sure if tacos should be hard or soft My rating ????????????????????????

Love this place but lately I went 3 times there giving it a chance that's it's one of those days.put no chicken still very dry an hard.widh employee or manager can see that .

I love the food but the employees at the drive thru need an attitude adjustment. They forget to put the salsas with the orders and when you tell them, they give you attitude and act like they 're doing you a favor! They 're famous line, Check the bag sir. , is something I 've heard way too many times! Then you prove them wrong and still give you attitude. You all should invest in some customer service training. Or at least tell them to check the bag before giving the customers their orders! If they 're having a bad day or if they 're short handed, is not my problem. I go there, I pay for my order, and I expected to come complete! I 'm doing you the favor by continuing to go there. I strongly suggest you fix this...

Whoever was taking orders at the window tonight, 8/7/22, made my experience very pleasant. Very professional and polite young man. Food was great, service was better! Thank you to that employee ????????????????

Chicken was extremely burnt, dry and hard. Ordered large sides and only filled halfway. Called to complain employee was extremely rude when I mentioned how the chicken was she said it was freshly made less than an hour ago, but when I walked in cooked chicken was on grill already real burnt. Restrooms extremely dirty as well.