Boundary Fish Chip Shop - Peterborough

Love it, makes you feel like family, great place to unload

The time before last I went there it was great. But last time I went, the service was so slow I left. They didn’t seem to have any orderly system or logical way to queue, so people were pushing in, all bumping into each other and exchanging stares and apologies. It was just a poor experience caused by a very simple issue to manage. The prices on the board have also risen dramatically since I was last there and chippy’s generally need to be careful not to price themselves out of the market. If you are going to charge lot, you need to provide an excellent product and service and while the food is good, the service on this occasion was dire. Note to staff: smile every now and then!

I ordered a haddock in light batter and a salad and was asked if I wanted the skin removed which I accepted. The plate turned up with some chips and a miniscule piece of fish with the salad in a side bowl. The sever said she felt she had to put some chips on the plate. I could understand why as the fish would have looked lost on the plate by itself. She then fetched the manager, I believe, who justified the size of the fish by explaining that some of the staff are not very competent at removing the skin and remove a lot of the fllet with it and that was all that was left of it. I tried to point out that it wasn't an acceptable portion but she wouldn't change it and as I was with my son, who has autism, and was getting stressed by the situation had to let it go. However my son had battered sausage and chips with a side of onion rings and he noted that his portion of chips was really small compared to what you get from their takeaway section. I was charged nearly £17 for a meal that even a five year old would have walked away from saying they were still hungry. THEY SHOULD NOT OFFER SOMETHING THEY HAVEN'T GOT THE SKILL TO PROVIDE AND WHEN IT GOES WRONG THE CUSTOMER SHOULD NOT BE TAKING THE COST OF THEIR LACK OF SKILL. WE WON'T EAT THERE AGAIN!

Good fish and nice batter. Chips not so good, a fair few were a bit grey. Potatoes not so good this year everywhere. Good portion for the price but I would rather pay a bit more for bigger fish.

The Boundary is a well established fish bar offering superb tasing food at a reasonable price. The staff are always pleasant and nothing is ever too much trouble, no matter how busy they are. Portion sizes are very generous too. All in all this is a lovely place whether you're taking away or eating in.