Hiro's Petaluma

Reservations were required and upon arrival, I had to wait for the doors to be unlocked. However, I was the first to be seated. The staff provided menus and took our drink order. They seated a few other parties before returning to take our order. When we tried to order sushi, we were informed that the sushi chef was going to be late and it would be 30 to 45 minutes before they could prepare any sushi. This was disappointing as sushi was the reason we had come to the restaurant. We changed our order since we were hungry. The food that was prepared was good, but we never received any sushi. No manager or shift leader apologized for not being able to provide what was advertised - sushi.

I am not sure why Hiro's has experienced a decline in quality, but they need to address this issue promptly in order to stay in business. When we visited at 6 PM, there were only five other patrons in the restaurant. The staff were friendly, but it took a long time for our food to arrive. I ordered sushi and my wife had a Bento Box, but her food was cold when it finally came. It seemed that there was a lack of coordination between the kitchen staff. Despite my wife's dissatisfaction, the waiter only offered a brief apology and no manager followed up with us. We will give Hiro's one more chance, but if the service does not improve, we may not return.

I believe the waitress was new and overwhelmed. It took 30 minutes to place our order, and at one point, incorrect food was brought to the table. One of the appetizers did not have the scallops as listed on the menu, and my miso soup and house salad were completely forgotten (I realized this after we left). The food was fresh, simple, and beautifully presented. The ambiance was very nice, quiet, and conducive to conversation. The waitress apologized many times and mentioned they were short-staffed, offering us edamame for our patience. The bill took an additional 15 minutes to be picked up. Despite these issues, it was my birthday dinner and nothing could dampen our spirits. I would still consider returning as my son and his girlfriend had a positive experience previously, and I believe this was just a one-time occurrence.

Not really sure why the dings have fallen at hiro; but they need to review this website and take corrective measures to improve or they will not be much longer in business. when we arrived at pm, we were patrons in the facility. many employees were present and pleasant to work during our meal. but it took some time to get our food. I had sushi and my wife had a bento box. what I didn't know was that my wife, when our food arrived, ate her without much comment when she was hungry, the bento box contents of my wife were cold. Apparently hiros personal coordination between my chef’s choice sushi and their bento box was no longer timely. Yes, my wife could have said something right away. However, it took some time to get our order first and she knew that it would not be set well with me because I really enjoy sushi. when my wife received our bill, my wife expressed our waiter that you were eating cold at the arrival and that they should better coordinate the orders of the customers. the waiter said he was regrettable. but again no manager or manager has checked with us, whatever we will try this establishment again. if the dings have not improved, the next review will be the most inconspicuous and it may be our last adventure with hiro.

Great sushi spot downtown. Not very busy on a Sunday night. Recommended!