Kabuki Sushi Grill - Peoria

DO NOT COME HERE!!I truly have never had an experience like this in my life! Let me start with saying I’ve been to this restaurant before and have had no issues in the past in fact had good opinions about said restaurant. However, today when I ordered a to go order simply because I didn’t have time to eat in I had a horrific experience. They told me my food would be ready in 20 minutes after I placed the order, I then show up maybe 5 minutes after the estimated ready time to pick up my food. No bad interaction paying or getting my food but when I left and was driving out of the parking lot me and my girlfriend opened up one of the rolls because again crunched for time. We both had a single piece of one roll. Both of us were shocked to find that the roll was warm and soggy. Keep in mind we ordered two crunch rolls. Now I understand I was a few minutes late but that is no excuse to why a sushi roll is warm and soggy. I then proceed to call the restaurant asking if I could get a refund or at the least could get my rolls remade. The lady told me no so I asked to speak to the manager. I then start speaking to the manager to explain the situation and he was insistent that it was all my fault. I will admit I started to lose my temper but only because I have never dealt with such terrible customer service. All I was asking at the end was to at least have my sushi rolls remade and not get the refund and he refused. I spent $50 on two rolls and a beef entree which is rediculous in itself. Keep in mind to that the manger I spoke to is claiming he’s the owner. Whether or not that’s true no owner or manager should be talking to a customer the way he was talking to me before the situation escalated. I didn’t even get an apology at all. DEFINITELY NEVER GOING BACK!!!!

The food is delicious and they offer a really interesting variety. Raw fish as well as cooked items. It's great because even the teenagers find things that they love here.

The smell of old fish was bad enough we left before ordering.

Can’t complain. The service was good and the food was delicious. They give you complimentary miso soup which was really good. They have a ton of different rolls to choose from and they are fresh.

My son and I like this place. Close to home and good sushi.