Marks And Spencer Cafe - Pembrokeshire

I love the jacket potatoes here well worth the money. The staff are always very polite and courteous. Especially nice today as it was quite.

Have been here a few times in recent weeks have to give credit where credit is due! The staff are always friendly, welcoming happy to please. The cafe is always clean inviting. The freshly made sandwiches are fabulous the 'luxury ' hot cholcolate is one of the best tasting hot chocolates I 've ever tasted! Thank you M S!

We usually pop into M S when in the area and have a coffee and scone sometimes a sandwich, usually busy but clean and tidy.

Consistently good food. Service efficient and friendly checkout and drinks staff.Plenty of comfy seats but gets very very busy.

Having read the reviews about the staff being helpful and friendly, thought lets pay a visit, it was around 4pm and there was about twenty people in the Café with only one couple queuing in front of us. Firstly the cakes were an absolute mess, no attempt had been made to cleaned up the display and make it look presentable. Most of the sandwich range and toasties were on display, selected a sandwich and slice of cake in the two for £5 deal, shame the tilling staff are so blissfully unaware of the promo, even though its been running a few weeks now. Went to pay and order hot drinks, a total and utter shambles, it transpires the couple in front had ordered three hot drinks, one of them being simple to produce a pot of tea, but no,ten minutes they had stood there, so long indeed their hot food was served to them at the till and still they did not have their drinks. The tilling operator had no communicational skills, he mumbled, he reached over his colleague producing the hot drinks without telling him, thus creating a injury risk, teamwork there was none, his disbelief when the till dropped from majority price to the offer price, he had not a clue what was going on, struggle to give £3.10 change. Having managed to secure our drinks made for the cutlery, here a member of staff had started to replenish the sugars and other items, but had just abandoned the work, leaving an half empty box over the cutlery and a trolley with other boxes stranded in the aisle. Tables had not been cleared, the floor throughout the Café was in need of serious sweeping, the one member of staff engaged in table clearing spent most of his time talking to a female colleague, when he did cleared a table, no effort was made to wipe down or clean the table for new customers. The section Manager could viewed in the Kitchen area full of his own self importance but did absolutely nothing to get his younger staff members to do anything to improve the situation for customers, indeed the whole store was an utter shambles with the staff totally unaware of the basics and have been given no proper training, if they want to run the store with under 20`s then ensure they are fully trained. The sandwich was fine and so too was the slice of cake, the hot drink was tepid. Toilets the waterless variety stunk to high heaven, a cleaning team member was on the floor and was seen tickling the floor with his lightweight sweeper/broom, he managed to push the dirt right across the menswear department leaving a dirty trail in his wake.