Coach House - Pembrokeshire

I have to feel for the lady who is left running the restaurant. It’s not the first time we have seen the short staffed issue where she has been left apologising to customers. The chef makes the finest food under a lot of duress. If. Could say table for two 19.30, garlic mushroom starter, bottle of Merlot and two steaks marvellous. But when you have to wait over an hour just to order it’s not acceptable. Who ever is in charge should address this issue and give some consideration to your staff! and the customers who have booked.

I would have given the hotel 5 stars as the rooms are superb and the food was pretty good. A great location and loads of free parking. Service staff were all very friendly and the girl serving breakfast it was very good) was very friendly. So I hear you ask why not? Well I found the lady on reception when we checked in reminiscent of Basil Fawlty from Fawlty Towers the old TV program. She was verging on rude demanding my personal e-mail address I gave her the generic works one) and demanding my mobile number… sorry pet that’s for me to decide who gets it. When I challenged her she tried to blame the now gone covid rules. Anyway she wanted a verbal fight and I won. Her aside it’s a great place! Maybe her names was actuall Cybill?

The salads were full of grit. The smoked duck arrived stone cold, was overcooked and had a bad flavour (possibly an artificial smoke flavour). The service was a bit off too. The welsh rarebit was decent though.

We had an excellent stay at the hotel. We were especially impressed by the serious Covid 19 measures in place, though we visited during a busy time it did not feel crowded. The staff are super friendly, kind and accommodating we felt really welcome during our stay, giving tips on local places to visit. A really great price for its location and with breakfast included. The room itself was a decent size and everything felt very well cleaned. Would definitely return here next time we are in Pembroke, felt like a great find.

We had three different dishes on the night of our visit and mum's choice of the Duck and noodles was outstanding. Beautifully cooked and delicious ingredients. I had the sea bass which again was properly cooked it's not as easy a a decent chef makes it look, but the fish wasn't that fresh I'm afraid. The third dish was the lasagne. I'm certain it had come from the freezer much easier and quicker to cook when busy and a number of restaurants with large menus use this business model to keep their prices down. The lasagne was very dry though and overdone at the edges. Service was excellent throughout. Attentive and helpful.