Mcdonald's - Pembroke

When we travel, we always rely on McDonald's for Wi-Fi, especially when our phone signal drops or when the GPS needs internet to calculate. On this trip, the GPS stopped working, so we stopped at the nearest McDonald's. We were able to get back on the road thanks to their reliable Wi-Fi service. We appreciate always being able to count on this when we need it.

Even though there was a long line of customers, only one worker was on duty. The other two employees were busy melting ice off the freezer onto the cooktop.

Absolutely the worst customer service ever and sloth paced employees. Don’t acknowledge customers in line when they will be a moment and are super unorganized and messy. Place is disgusting behind the counter and the employee who I assume is the “manager” on shift (wears a black hat, glasses and black curly hair) is ignorant and unprofessional. Customers shouldn’t have to wait 25 min in line while the employee stare at you and don’t even say oh we’ll just be one moment we are busy and short staffed. And don’t even greet you when you order just want do you want. Owner should be embarrassed and ashamed of their restaurant! Also this place needs to be hit with a health inspection and a secret shopper and the kid as I described needs to be fired. Head office will be notified of this horrible service and employee representation of “McDonalds”

Thermal was great, I had a big Mac meal deal with medication fries and a regular fountain coke. However, the employees were bringing their personal issue to the floor and at the counter proceeded to tell every single person that came into the establishment about their situation. It provided entertainment but to the detriment of the employee as she was too busy telling one customer of her plight and got another's order wrong and blamed it on the customer. One thing that should be taught is not to bring your issues to the floor or the counter.

Service was very good. Limited menu. Drink machine had less options. Seating area was clean and not busy. Fries were overly salted but very fresh. The rating is more about the restaurant than staff. Staff get a five star rating for my visit yesterday. Friendly, courteous and professional. Made sure I was aware of any wait times and that I had my correct ordered items.