Sheiks Bakery Roti Cafe

Understanding how food costs has to be passed on but to also cut portions is unacceptable. Ordered large Vegi Dahl Roti.. got half spooning spread out on a large roti.. I was watching but with respect to my wife I held my tongue. My advice to this establishment.. u charge more but don't also cut portions.

Delicious food, superb, but when you ordered ahead and told them the time to pick, but they didn't care the time, you will wait 30 minutes in a line, workers are good, Just need to maintain time.

The recipes are authentic. The combination of food and pastries from Guyana found in one place is rare.

Called 4x, left a detailed message for someone to call me back with name/number. No call back. Called the 5th time someone named Nubreena took my order one week in advance (because I knew it would be busy for EID celebrations the following week, wanted no issues with my orders) had to repeat my order to her since she did not repeat my order to me, then ask her if she needed my phone number just in case there were any issues with my one week in advance order, she said oh yes what is your number. Called back 3 days later on a Saturday morning to make sure my order was intact and ready for pickup (didn’t get this persons name but she said yes it will be ready for pick up on Tuesday @3pm) decided to call back the morning of my order and spoke to the owner Alan to review my order and if it was possible to pick up at 2pm (one hour prior since I had to pick my son up from school out west) he said sure your order will be ready at 1pm. I said 2pm is perfect (that way it was realistic for my order to be ready for pickup since it was only an hour difference) I show up at 2:15pm, 15min in line, a young lady at the front (not friendly) asks “are you picking up” yes, gave my name and she disappears to the back of bakery 5min, comes to front and says something to another employee named Cindy and then starts helping her with her customers order and completely ignores me for another 5min, she never comes back to speak to me about my order. While standing there like a complete idiot waiting for the original girl to come back since that is the person I initially spoke with, Cindy comes to me 5mins later and ask me to step aside and says unfortunately your order isn’t ready. I placed this order one week ago, spoke to 3 different people previously to insure my order was ready. I asked why no one contacted me, she says she didn’t have my name or my phone number to reach me, all on a sticky note written like chicken scratch on the paper. Cindy says they had a ton of orders in the morning and the oven was filled, they couldn’t bake my items. I drove 30min to come, how long will it take, she says 2 hours. Asked to speak to the owner Najibi. Explained situation to her and she said they were baking all morning and the bakery ladies should have everything ready and this shouldn’t happen especially since I placed my order one week in advance. She asks who, what, when, why, and comes back and says she’s extremely sorry and embarrassed and no one wants to take the blame on who messed up this order. She continues to apologize and asked if I can please come back in 2 hours and says she will make sure everything is ready. I come back 2 1/2 hours later, lines are extremely long now that everyone is off from work and the day before EID (reason being why I placed my order one week before and why I asked for an early pickup time so I don’t run into a rush of people) waited patiently off to the side, Cindy made eye contact with me 4x and refuses to acknowledge me. I walked up while she was finishing up with a guest and ask to please ring me up after that transaction since this is my 2nd time back. She finally rings me up after waiting another 15min wait, tells me my total, throws bags on counter, didn’t not open the bags to go over what’s inside. I open my bags, the order was incorrect once again and 4 items missing. I asked what happened to those items and she says they don’t have it. After keeping my patience for this entire time after all of the back and forth and inconvenience, I was livid at this point! Another lady from the back walks out and says “we have your missing items” I said can you please package them for me since Cindy said they weren’t available. After shoving my 4 missing orders into 2 containers, I asked to please separate them since they are for 4 different households! Worse customer service I’ve ever encountered at a bakery, the ladies in the front are not welcoming and rude, zero customer service, no communication to each other! Great food with a very poor system! Being a business owner myself, this is unacceptable. Will never return!

Excellent place, to spend some time with the family and the attention of the waitresses, especially Naty, was a super special attention, thank you, I plan to make this place my favorite, super special food, drinks and delicious sweets and smoothies coffee, super super special