Chipotle Mexican Grill - Pearland

I placed my order and waited in line to pay for my food when I noticed a brown roach on the wall next to where they were serving customers. I alerted a staff member in the kitchen, and she asked a male employee to deal with the pest. He killed the roach and then, to my shock, began to show it off to a female employee in front of everyone. I told him that this behavior was unprofessional, but as I looked around, I saw how dirty the area was. They hadn't even wiped down the surfaces where food was served. I decided to leave my food and walk out. The manager needs to be held accountable, and this establishment definitely requires an exterminator.

They move without feeling of urgency and strip around like chickens without head. While the person makes for meat orders, the food simply sits in the open waiting for the person to go to toppings and refill the cheese all just back and forget to refill the salad. She took a long time. In the meantime there are others who are in stock, but instead a person on their phone is hidden by the drinks. A man is socialized with another team member. The food counter is an MESS. Spillage is just collecting on the counter. They'd think they'd figure it out how they're going... they're just working on / about the mess LOL SMH! You have a full staff, as it seems, but only two people work. You really need to collect your team members and work on this assembly line!! It is only a reflection of poor leadership and lack of direction. After my review of yelp and read other reviews! There were no improvements.

Chipotle's down number one everywhere! Can't beat a chicken steak shell with these perfectly salted lime chips.

I don't know why I keep giving them a chance. You can't even give that you demand or pay extra. I paid for Guc and got nothing. Asked cheese and salsa and got nothing.

I ordered 3 burrito bowls on DoorDash for my family and I. When my food arrived 2 out of 3 of the bowls were freezing cold like it was previously in the fridge. This has happened before so no big deal I’ll just warm it up, but when I warmed up my bowl and started to stir I noticed I didn’t have any meat! I ordered 3 bowls with chicken. So I drive to the restaurant, wait in a long line for 30 minutes and tell the manager what happened. He was unprofessional and had a bad attitude. He asked if I wanted my bowl remade and I said yes. No one ever offered an apology for completing messing up my order, or the time and money I wasted by having to go to the restaurant after using DoorDash. This is completely unacceptable. I’ve had orders incorrect before from here but this time was the worse. I missed dinner with my family because I had to go back and be inconvenienced because of something that was not my fault. This was the worst customer service experience ever.