Domino's Pizza - Pawtucket

I 'm in the rewards program and when I had ordered a few pizzas one time it said that when I order next time the next pizza order will be free...yeah that was clearly a lie because it 's saying I 'm still 1 order away from a free pizza...I already ordered that 1 pizza where the hell is my free one?? This is borderline false advertising..they used to give out a free pizza after so many orders but clearly that 's isn 't the case anymore... Domino 's is falling apart, not what it used to be...sad face...

I am writing to express my deep dissatisfaction with my recent experience with your service. This letter serves both as a formal complaint and a call for urgent action on your part. Order Delay: My order was delivered two hours past the estimated time. This significant delay was not only inconvenient but also unacceptable for any standard of service. Food Quality: Upon arrival, the pizza was in a deplorable state. The dough was noticeably raw, and the entire meal was cold, indicating a serious lapse in cooking standards and food safety protocols. Customer Service Experience: The response from your staff compounded the issue. The delivery driver, upon late arrival, offered no apology or explanation for the delay. Further, when I contacted your establishment to address these concerns, the manager's response was dismissive and rude despite my polite demeanor. Previous Issues: It's disheartening to note that this order was supposed to rectify a previous unsatisfactory experience with your service. Unfortunately, it only worsened my view of your brand. Resolution Sought: Given the repeated nature of these issues and the severity of the latest experience, I am requesting a full refund. A complimentary pizza, which might be a standard response, is not an acceptable solution in this case.I trust Domino's values and its customers maintain a standard of quality and service. I hope my feedback is taken seriously and that prompt action is taken to rectify these issues. Please confirm receipt of this complaint and inform me of the steps you will take to resolve this matter.

This is the worst Dominos location I’ve ever encountered. They are always behind on time, never on time. Have canceled my orders. And have the most unprofessional staff. Dominos should honestly close this location.

Something was wrong with their system, so my pizza was made incorrectly. I went and complained and they fixed it right away. They were super cool about it and I really appreciate it because I was so tired from working all day.

Food is always hot and fresh! employees are friendly and always helpful.