Silver Sycamore - Pasadena

The customer service was abysmal, and any attempt at conflict resolution was met with resistance. It’s important to note that many items are not included in the package, yet the seller presents them as if they are readily available—similar to a car salesman. I have evidence to back this up, as I have a picture of the price list that was not initially shared with us. With our lack of experience in planning a wedding, we unfortunately took the plunge and paid the deposit before seeing the contract. We trusted that she would provide us with the necessary details, as it is her job to do so. After spending nearly 30 minutes voicing my concerns about the pricing, she admitted that she usually shares the additional cost details, yet she failed to do so with us. By the end of our conversation, she made some concessions, but I couldn't trust anything she said at that point. To top it off, she mentioned that she could return part of our deposit if she was able to book another event. However, when we asked for that in writing, she rudely informed us that she had changed her mind and would not refund anything. I would strongly advise against this venue, especially for brides who deserve a positive experience during their engagement. This whole situation has been a huge disappointment and has taken away from what should have been a joyous occasion. In the end, we cut our losses and decided to walk away, taking a $3,500 hit just to end our dealings here. I can only recommend others do the same. Good riddance and good luck to this business.

I wasn't there for a wedding or reception or to eat in the cafe, which I was disappointed it was not open. I was there for the Holiday Lights Festival. It was enjoyable enough and manageable on foot, but not all handicap friendly. Hopefully they will continue to find ways to make it more easily inclusive for those elderly with mobility issues and all those who have physical challenges.

We came for the Light Trail. The venue is gorgeous, I can only imagine how magical weddings are here. The Light Trail is catered more for younger kids with activities, but is fun for adults as well. Good value for the price.

Stayed in Victorian Tulip weekend of November 13. Tiny house was really cool. Unfortunately for a taller person like me, tiny was not exactly the best place for me to stay but was a present to the missus. The old western town facades were cool in the back, and far enough away where the wedding noise wasn't noticeable. Had issues with heater/ac combo. Hint: set it to the heat mode and temp, then turn off the system, wait a few minutes and turn it back on with the same settings. Breakfast was very good as well. Would recommend. Only downside is location relative to really anything.

We stayed in one of the little cabins at the venue. Jackie greeted us and was so nice! We loved sitting on the little porch with the soft music playing amongst the cafe lights strung across the cove of the little cabins. We definitely be back to stay! oh, and the bed was super comfy!