Freddy's Frozen Custard Steakburgers

I'm mad at myself for going to the local Wendy's for a quick burger for the last 3 years. Went to Freddy's for the first time today. The California burger was even better than in-n-out's animal style. Reasonably priced for the amount of food. I couldalmost go for a second burger, but I'm already full... needless to say I will not be going to Wendy's again where it's a 50/50chance your burger is cold. When I saw the steam coming off this bad boy, I knew it was going to be a magical moment in fat kidheaven. Well done ladies and gents. Well done.

I visited for the first time and had a great experience. The service was very friendly and welcoming. They were able to make a gluten-free burger for me, wrapping it in lettuce. Although they use a shared fryer, I ordered the fries and didn’t have any gluten or wheat reactions. The flavors were great, and I’ll definitely be ordering from here again!

This is the worst Freddy's location I’ve been to so far. I ordered the cheese curds, and they arrived burnt and tasted terrible. I returned them and requested a fresh batch, but they brought back the same ones—this time they were double fried, even more burnt, and falling apart. It feels like I wasted my money, and I’d like a refund, but there was no manager available to help, just a couple of teenagers who didn’t seem to know what they were doing.

I absolutely love the shakes here! If you haven't tried a frozen custard shake yet, this is the place to go. For a fast food chain, the food is surprisingly good. I'm particularly fond of their steak burgers, which have a uniquely flattened shape. As for the shakes, they only offer chocolate and vanilla, but they have a wide variety of tasty toppings to choose from. So delicious! The service was also very friendly.

Review Update: Freddy 's almost immediately reached out to remedy my situation (original review below). I was given a secure link to provide contact information and upon doing so, received a personalized email offering apologies for falling short on twocore values of Quality and Hospitality along with an offer for compensatory vouchers for free meals. The quick, personalizedresponse from the Regional Director of Operations illustrates Freddy 's commitment to their customers. This is a 5-Starresponse to my original review. It is as refreshing as Freddy 's Frozen Custard to be valued as a customer! Thank you! OriginalReview (3 Stars) : Normally, Freddy 's rates higher...this time three stars are a struggle due to a drive thru experience thatleft us with soggy fries and an incorrect order. The order was uncomplicated and after two verbal confirmations of half halffries/onion rings, no onion rings. The window attendant had the personality of a wet rug.