Xo Sports Spirits - Palmetto Dunes

Tonight, I had the worst possible experience at XO sport Bar at the Omni Hotel in Hilton Head Island, SC. The unimaginable happened and this happened to be my favorite place to dine for a late night dinner everytime I visit Hilton Head, which happened to be approximately 4 times this year alone. My husband and I enjoyed our meal but the unsavory and unpleasant stares from the bartenders this evening was very appalling upon our entry. So, we decided to sit at a table instead and we ordered dinner and I ordered the Moscow Mule as per usual when we dine here. Despite our excitement to visit XO, the bartenders were not friendly at all. The waiters seemed distracted and kind of untrained and unprepared. Nonetheless, we didn't make a stink and we enjoyed our meal. My husband paid for the bill once it arrived, but I wanted an extra drink that wasn't apart of our original bill, so we provided an additional card for the extra drink; however, the waiter cancelled the original cleared transaction and re-charge the entire bill to the extra card provided for the subsequent drink only....which was strange because he never received authorization for this. By the time, we simply signed for the second card, Bank of America alerted my husband that our original cleared transaction was attempted a total of 4 times and now we're on vacation with a locked card. The subsequent card was also processed twice with multiple pending charges. If the waiter simply asked us before swiping/ processing our debit cards multiple times we wouldn't have a total of 6 pending transactions total on between both cards. This is unacceptable from an establishment of this caliber. I am utterly disgusted and it was a very embarrassing evening (drawing attention to our table) because I had to request a manager, who apologized on behalf of the wait staff which was thoughtful. However, were out on vacation with a locked card as a result of 4 pending processed transactions from a very disturbing waiter. This is no longer my favorite restaurant. The female bartenders need to be re-trained on better customer service and for their unprofessionalism, especially the black one that wears her hair down with wavy tresses. The black waiter definitely need to be re-trained again and need to be more forthright when he's made an error to guests. He denied all the erroneous card attempts and learn the POS system in place and learn to communicate effectively with guests dining. The manager was the only person of dignity and decorum and understood where the error occurred and apologized for his incompetent staff and for the inconvenience. Quick Edit: I appreciate the management team at this establishment. The duplicate payments were fully refunded to my card, my husbands 4 transactions are still pending.

I’ve been here three times now. The first time was great. The second was terrible, so terrible. The third time was fine. The food is actually pretty good and the space is ok, a small bar with seats and lots of big TV screens, but the service is rough. Sometimes it seems like they are trying and can’t get it together. Other times no one is putting in any effort. I know they cater to resort visitors who aren’t in a hurry, but when you sit there for long periods of time with no food and no drinks it’s hard to relax. When you ask for your check and it takes ten minutes to get it, that’s pretty pathetic. So many better places to eat on the island.

Great atmosphere excellent appetizers and excellent staff

I came here to write my review after having a wonderful experience the other night, and was shocked to see such poor reviews. It does seem that a lot of them are from quite some time ago so maybe the overall experience has gotten better. We absolutely loved the buffalo cauliflower and the burger. Both tasted very fresh and had a ton of flavor. The drinks were good and I was actually pleasantly surprised with the bill after spending 4 hours lounging and watching the 49ers game. The best part was the lounge area with the comfy chairs where you could hear the game. We were lucky in that the group using the space before us was watching a game that would end right in time for us to watch our game. The bartenders were so kind and promised to go switch it over for us as soon as the other group left, and they did. We had quick service and they literally checked to see if we needed anything every 10 minutes or so for the 4 hours we were there. 5 stars all around!

The date was July 3rd 2022. Check number 8297. My husband and I were looking forward to a nice date on our vacation so we decided to try XO. It was about 10:10pm. The bartender Sheneil, per the receipt) Asked us what we wanted to drink. I asked curtiously what time they closed so we wouldn 't order anything too close to closing time. She replied 12 and I said ooh okay! I was surprised bc everything else seemed to be closing around 8pm). She replied in a snarky attitude Why? Is that too late for you?? I didn 't know what she meant but her body language and attitude made us feel very uncomfortable like she didn 't want us to be there. We ordered food from another bartender that asked if we wanted anything. Sheneil didn 't ask if we needed anything, or checked on us at all. Not once. Then this other couple walked in and her face lit up. She put coasters/ napkins down for their drinks not us) and was being so polite and welcoming..the complete opposite of how we were treated. Her attitude was foul with us but great with them. Which is a shame because the food wings and fried grits) was amazing!!