Burgerfuel Palmerston North

Nice food. Noticed the menu has shrunk a bit. Great to see the staff wiping down in quiet times even the skirting boards.

Just the worst manager. Blamed me the customer and no room for compromise or any effort to resolve. Had the attitude that I'm wrong so tough luck. Apparently putting in the discount code is insufficient to get the promoted discount. After my experience I will never go back

Saturday night. Ordered 3 burgers and told 16 minute wait as others were being told. My burgers were made and placed in bagging area alongside other orders. They were last ones on shelf then to my amazement the staff member went off making fries and attending to people with online orders. Then another staff member loaded up the shelf with more orders and my burgers sat. The staff member came back and started giving out orders from the opposite end to my order. I then lined up to ask for my burgers. Finally got them lukewarm and after 30 minutes.

Have never really minded driving across town and paying the premium price of burger fuel fries and burgers. Because they usually are premium chips and burgers. However tonight's fries were soggy and completely substandard, and the burger also appears to have be assembled under water. New owners or management recently?

Yesterday I ordered for my family as it was my birthday I was supposed to get a free burger for VIB birthday according to my email. After ordering they then declare I was only getting the cheaper burger for free which was for my young daughter. So my burger of $15 was not free. Only my daughters was. Hers was $7. This was very important to let the customer know in advance not when there's a line of people behind making you feel obliged due to the wait. Not wanting to cancel and start over. As if I knew what I would of done was paid for my kids meals separately. Ended up still paying $45! That's without drinks as with drinks would of been an additional $5pp adding to $60. Not a cheap birthday present for me and my kids after all. Highly disappointed. The food on the other hand was well made and nicely presented. Tasty, so I guess that makes up for something but not good customer service on honesty. Please be up front sooner. There is nothing to state what you said in store on the email. Regards Less likely to return customer.