Iluminara Lounge At Triada

Wow, the waffles were enormous! All the meals were generous portions and the fresh fruit mix was absolutely delicious.

There were a couple of downsides: there was quite a bit of noise from the busy street (Indian Canyon Drive) outside, and the bathroom had an unpleasant smell whenever we took a shower, indicating that the drains may need cleaning. However, everything else was great. The location is fantastic, and the pools are really nice. One piece of advice: the parking fees are not worth it, so I recommend finding parking on the surrounding streets instead.

When we finally got into our room, we were pleased to find that we had been upgraded to a casita, which was essentially a suite. It met our needs just fine. The kitchen was nice, although we didn’t need it. The bathroom was adequate as well. I ended up sleeping on the pull-out couch, which they hadn’t made up for us right away, but they did prepare it while we were out at dinner. Overall, the room felt a bit worn, with old carpeting and decor that seemed dated and clunky. I tried out both pools, and they were pleasant and relaxing. I only interacted with two staff members, the valets, both of whom were exceptionally friendly, which was a plus. In summary, this hotel was decent but nothing particularly remarkable. The décor was uninspiring, though some staff were friendly, and I really appreciated the mountain views just outside my room.

I 've stayed at this property several times and have loved it and raved about it, so I was completely disappointed starting with check in all new staff since my last visit, all the friendliness has disappeared, with the exception of the valet. It actually makes me sad to write this review. Rude check in staff, rude manager a complete surprise. The pools were dirty and towels and garbage left all over the place (takes 5 minutes for a manager or housekeeper to do a couple of runs a day), loud LOUD latin music playing at the outdoor bar which permeated the entire pool and courtyard along with some completely drunk loud people singing along to the bartender 's playlist the bartender was nice enough but was missing from the bar for 20 minutes while on break, everyone needs a break but where 's his back up on a holiday weekend? Or at least an I 'll return in 20 minutes sign ? The final breaking point? The air conditioner was broken in our room when we finally got into it, not something that is at all okay in 110 degree heat. Hotel was full, so had to leave and found another cool as cucumber room at 9 pm on a holiday weekend. In short, their formerly high ratings are going to crash if they don 't turn it around quickly. The friendly staff was a huge bonus to this hotel.

My husband, Rodney, and I just returned from three nights at Triada. As always, our stay was exceptional. The hotel is so charming and relaxing. The proximity to the pool from every room is only steps away, the beds are extremely comfortable, and having a kitchen in the room is a plus. The staff is exceptional, friendly, and always goes above and beyond to make you feel welcomed. It really is their goal to make sure you have a memorable stay. As a platinum member, we have stayed at several Marriotts in the dessert, but this is by far our favorite! Thank you Triada staff for making our stay memorable, as always!