Bistro Provence - Palm Beach County

For my mother’s birthday, my sister and I chose to take our mother to Bistro Provence, and now we are so sorry we did. After reading all the reviews and all of us enjoying good French cuisine, we thought that this restaurant would be a slam dunk. It was anything but. The acoustics and noise level was off the charts, the atmosphere not any better than a diner and the tables were on top of one another, with chairs back to back and no privacy at all. We could hear the discussions from all the tables that were around us. There were 3 menus available, a sunset dinner, a price fixe menu, and an a la carte menu. We were relegated to the sunset dinner menu, as that was the only menu that our server gave us. They undersold this customer! Our waiter was not around long enough for us to ask him for the other menu’s nor was he around, period! I have been in the restaurant business for many years of my life, and can honestly say that the service was the worst ever. I have been treated better as a ‘greasy spoon diner’. Our waiter was arrogant, horribly unfriendly and rude. I guess he forgot that he lives on gratuity. Upon our ordering wine by the glass, we sat there forever and no wine was brought to the table. After almost having to physically grab our waiter, he said that ‘he forgot’ and brought the wine. The salad was limp and the one choice of dressing (allegedly only one choice) was horrible. Once our entrees were delivered, the waiter never came to the table for any follow-up and upon my mother asking for another glass of wine and what the desert choices were, the waiter rudely replied “first I’ll get you the wine and THEN I will talk to you about the dessert.” This is customer service? We were totally at his mercy and he possessed no people skills whatsoever. I would rate his service skill set an F for failure! When we were ready to leave, after waiting forever for our check, I got up from the table and our waiter was practically running down the isle and hit me like almost like a linebacker going for a tackle, hurting me and almost knocking me down, and never even turned around to apoligize or to check if there was any injury. He just kept going. On the way out of the restaurant, I told him that the next time he tries to tackle a customer, he needs to apologize. He denied all of it and even followed me out to the parking lot, saying he ’doesn’t do that’. When I was home, I decided to call the owner and register the complaint’s for the whole evening including the attempted knock down, and the owner, Eric’s response was as limp as the salad. Never again, and future customers consider yourself forewarned