Red Robin Gourmet Burgers And Brews

I haven't eaten Red Robin for years because I've never been impressed with her food. Mom wanted to go tonight and we left. Nothing has changed. Six to eight items in the menu were healthy. I liked my grilled chicken sandwich. Mom had the fish and chips. The fish was a little hard, tasteless and too much fat in it. I took some of Mom's pommes and you know they're good, but they're not great. It'll take years before I ever come back to a red robbery.

I would rate the food and the service here about 4 stars. Note for delivery drivers: This location is also a ghost kitchen / virtual restaurant located in Uber Eats as Chicken Sammy 's, Mr.Beast Burger, Fresh Set or The Wing Dept. There are no signs for these brands, just go in and talk to employees like normal. They are usually nice to the riders, and their bathrooms are beautiful, but it can be a long wait sometimes.

Red Robin is sad to the decline. A few days ago at noon it was just about the waitress/hoss/garden with lunch....after a while we sat and took our orders. Your cups are dreadfully worn and so it is their menu. Unfortunately, my burger did not smile, rather looked like a jack in the box food, but much more expensive. We just ordered an appetizer of wings to find out that they were frozen wings, how did we find out? The middle of the wings was frozen. $70 from the door to 2 burgers, frozen wings, 2 soda and a reworked waitress. Would've known better than the restaurant was almost empty during lunchtime.

Red Robin was always great, but today I am disappointed with how the servers are either not aware or are not transparent when it comes to customers with Visa gift cards. The server told me the balance on my $100 gift card was less than what I understand to be it. I knew that the balance was bigger because I only used it twice a day and remembered the exact amounts I used it for. I questioned this and was repeatedly told that the balance was less. I also had to pay the difference with my debit card. After reviewing the transaction history of the gift card, I could confirm that they have actually taken over the balance from my card and that I was right that the balance was greater. What they hadn't mentioned was that they factored with my Visa gift card with 20% of the bill in Gratity. I just found out they're factoring in bliss when I brought the problem to the manager. Why did your servers not explain this to the customers who are aware of when the situation occurs? This would help to prevent a lot of confusion. Luckily, I knew what my remaining balance was on my gift card, so I didn't pay for it. It was definitely not a pleasant experience today. It was a little headache.

Attempted to get a table here one evening. We waited at the hostess stand before anyone came over for about 3 minutes. A young man came over to put food on the rack for a to go order and wasn't even greeted so we asked if there was anyone to seat us. He hesitantly found us a table in a near empty building. The table we were seated at was clearly not cleaned well; fries all over the floor, wet table and napkins on the seats. We sat waiting for about 5min at the table and no server came by to take an order or greet us. At this point we decided maybe the bar would be a better option so we moved. At the bar a bartender did greet us and even took a drink order! But again we waited, this time for nearly 10 min. After watching everyone else receive service and we couldn't even get a water we left. I understand being understaffed is an issue but at least communicate and bring a water while we wait. Oh well.