Metro Centre At Owings Mills

Very contemporary hotel with a youthful, urbane vibe. The rooms are spacious and well designed. Parking is free and in a covered garage. The hotel is quite close to a Baltimore Metro stop, making the urban experience easily within reach. Recommended.

I booked this hotel room for the weekend (February 24-26th) , on their website it says that you have to be 18 to check in. When I went to go check in I was turned away because I was not 21 and over. I was told a MONTH ago that I would receive a full refund since it was falsely advertised. I have called their offices multiple times within that time frame, to be told that the refund would be sent within 3-5 business days. I still have yet to receive my refund. I have also been told that I will be sent an email and no one has yet to get back to me. HUGE inconvenience and I am still fighting to get my refund. Don’t book this hotel, these people do not stick to their word.

My husband and I booked this hotel specifically to try out the M Lounge, which is an upcharge from the standard room. Upon arrival we see a sign at the check- in desk stating that the M Lounge will be closed for the next few weeks. I thought this was my mistake so I go online to see if I can book a room with the M Lounge for the same night and I can, so the hotel is intentionally misleading customers. We asked about the M Lounge and the perks like drinks, snacks, and breakfast and are told that they aren't available. We aren't even offered any compensation even though we purchased the upgrade. We return to our room and press the room service button on the phone and get directed to the bar. I ask about ordering food and am told that room service isn't offered at the hotel. So why have that option on the phone?? I check the website again and it states room service available. Now annoyed, I go back down to the font desk, but no one is to be found. A kind woman from housekeeping offered to take my room number and have someone call me when they return. I receive a return call and again am told that none of this amenities are available. After specifically asking, I am offered a voucher for breakfast. I ask about things like snacks and water and am told management is only concerned about breakfast. I ask specifically about water and the woman agrees to provide water but can't send it up, we have to come down for both the water and voucher. The next day I order French toast for breakfast. Three of the four slices were still raw on the inside. At this point I'm too disappointed to be there. I again speak with someone about the lack of amenities that were purchased with the upgraded room and this time am basically told all of that is above his pay grade and he also offers no solutions. Overall the property is beautiful and clean, but the service was horrible. I stay in Marriott's all of the time and expect better. I've reached out to the hotel multiple times and still haven't been contacted.

100% CANNOT RECOMMEND! After staying at this hotel nearly weekly for 10 months, I arrived to find the luggage I had stored over the weekend between stays had been stolen. Despite being told I would be reimbursed, I continue to await full reimbursement 8 months later. The manager never reached out to discuss the issue until after I completed the Marriott survey following check out. Due to the poor leadership of the hotel and the inability to trust the employees, I have to recommend travelers stay at one of the other properties in the area and avoid the headaches associated with stays at this hotel.

Hey guys if you are thinking about staying at this Hotel please don’t hesitate! Book your room NOW! This Hotel was state of the art everything from top to bottom with top notch customer service! Harrison was a huge help and made sure my stay at the property was a 5 STAR experience I’m looking forward to visiting again soon! ?