Villa Paradiso Munch Brygge - Oslo

Quality Italian food next to the Munch museum in Oslo. I ordered the Pizza Margherita and enjoyed the pizza. The crust was very good, crispy and tasty. The tomato sauce was very light, only tasting like tomato no garlic or onion. The cheese was fine. My partner ordered the Ravioli al Pecorino, with ravioli and pecorino romano, salted ricotta, butter, cherry tomatoes and asparagus slivers. He enjoyed his dish, saying the butter was fantastic. Service is excellent.

The place was packed on a Wednesday evening at 17.30 and no wonder why. The food was real good and so was the service The decor is opulent but not too much so I really enjoyed the pizza but was hoping there were more pasta dishes on the menu

I’ve a visited their restaurant in Grunerløkka and had great experience with their pizzas, the price fit the taste and food amount. ON THE OHTER HAND, I advise against visiting their restaurant at Munch because one of the waitresses was extremely rude to me and my friend upon visiting. Weather or not she had a bad day, there was no reason for her to personally attack us. She showcased multiple time’s unprofessional and unethical behavior which shocked us. Each paragraph will highlight the different things we noticed. “CANT PICK UP THE PHONE” We reserved our table for a specific time but realized we’d be 20 minutes too late. We attempted to call the restaurant to let them know and left 5 missed calls because no one at their Munch departments picked up the phone. Upon arrival we expressed we attempted to call, this waitress express she’s in charge of the phone and proceeds to complain that the phone has been vibrating in her back pocket “all day” and she had no chance of picking it up. I take one glance into the restaurant and see 2 other waiters chitchatting and laughing in the background. This gives the impression the staff isn’t communicating or being well managed. While our waitress complains we are left with the impression she’s unprofessional due to the fact it’s not our problem she can’t pick up the phone, nor do we have any interest in listening to negativity upon first arrival. THE FOOD PORTION: They charge 249NOK for 8 pieces of “handmade” pasta. The dish name is Cappellaci. The size doesn’t fit the bill. If you consider that their pizzas are 2,5 times more filling for 249NOK, and their other pasta dishes are at least double amount for the same prize, it makes very little sense for them to charge “dinner” price for something deemed as appetizer portion. MY COMPLAINT I proceed to express my complaint to our waitress and she explains elaborately how they charge that price because it’s handmade and because the ham and parmesan and truffle ingredients are expensive. Yet my friend ordered pizza with the exact same ingredients and sits across me with a huge portion compared to mine. I then expresses that I’d like to return the dish and order something else. The waitress denies my request and says it can’t be done. I then, in calm manner, express that consumer law allows us to express complaint when the portions are too small. She kept arguing back by saying no such law exists. Whether or not such law exists, my complaint is valid. This is no Michelin restaurant with small portions and high prices. The Munch area generally has restaurants at medium prices, this isn’t Aker Brygge. Conclusion: general pricing area and the menu general price did not reflect this dish that was weirdly overpriced and small in portion. WAITRESS PUTS UP A FIGHT I get granted and extra dish for free after a lot of arguing which was extremely uncomfortable to begin with. Another waiter (and he was super polite and kind) offered complimentary coffee which I received. I was ready to leave as a satisfied customer but what blew entire experience was what happened upon paying our bill. The same rude waitress came back with the bank terminal. And while my card was inserted she proceeded to attack me by saying “I find it laughable that you felt the need to make up a law just to attack me, you know we are actually professionals and we stretch far to make the customer happy, you could have just simply asked for a bigger portion and we’d grant you it gladly”. This was far from the truth as I did ask for a bigger portion or send the dish back to order something else, and I did in a very calm neutral manner. It was extremely uncomfortable that she attacked me by ridiculing me and accusing me of attacking her. While I told her “I didn’t make up that law, it is a consumer right and I should know because my friends work as waiters themselves”. While I’m mid-sentence she cuts me off rolling her eyes as “yeah right”. Childish and rude.

Nice atmosphere inside, bit noisy outside. Very good food, but on this day, poor service by a waitress who did not speak Norwegian and had forgotten to smile.

Nice place in the new, very fancy part of Oslo behind the Opera House. Quite good pizza (original Italian styles), fair selection of drinks. On a sunny day it may be worth the walk out here to sit outdoors and enjoy some good Italian food. Waiters quite busy.