Innkeeper's Collection Aughton

Thought i would give the hotel a go as i generally stay in premier inns on business every couple of weeks and thought this would be an upgrade due to the price being roughly £40 more than a premier inn. The bathroom/shower was nice, seems to have been updated. The rest of the room needs decorating as the walls are covered in marks and it looks battered. Damp smell outside of room permeating into room, looked like you have had a leaky pipe, not sure how long for. TV was poor, only 3 channels worked, the others all broke up and pixelated. Breakfast was poor. Scrambled eggs were cooked to within an inch of their life, like rubber and very salty. Would have discussed with staff member but the boss/owner was taking up all her time trying to discuss the finances/forecasts of the hotel quite loudly. Not sure this is very professional. Staff were really polite and friendly. Had dinner and it was pretty poor. Had a steak as i assumed it would be good, being a steak restaurant, but it was chewy, had loads of gristle in it and was generally horrible. Unfortunately you are nowhere near as good as the premier inns in the city of Liverpool and you are a lot more expensive. Just so you are aware i did used to stay here approx 5 years ago and it was pretty nice, it has definitely gone downhill since then.

The room was nice and large and bright however the bathroom was dirty on arrival and we had to request a service visit. The staff here were not very nice in fact they were rude and unhappy not a smile between them it was very stange. The cooked breakfast was good but coffee was cold or Luke warm and no pastries no fruit and no yogurts so very poor unless you wanted a cooked breakfast. The bar and service at the bar was shambolic at best and non existent at worse. Paying close to 200 for a room I expect a lot more for my pound than this place provided I’ve had better 1 star hotels for service than this place

Great room and restaurant, lovely staff, I can't think of anything that would have improved the quality/ experience of my stay.

Everything was excellent. Friendliness of staff, cleanliness and comfort in the rooms and the restaurant food in the evening and breakfast was first class. We have stayed at this hotel regularly for our annual trip to Haydock races. One area of improvement would be the provision of shower mats as standard. By the time we realised it was o on request one of us were using the shower.

No proper checkin, was pointed to the end of the bar area and waited for as someone to help. This definitely could be improved. No offer to book for dinner or breakfast although we were told we could get breakfast if wanted. Room was adequate but very disappointed to find that there was no room make up service.