The Black Box - Orlando

We are decades long Marriott Members. We visited this resort and what a disappointment. Dated decor and the sales folks hound you to attend and then lie like dogs. Several sales members like Soufian and Jose told us whatever we wanted to hear and then after we left and had questions they were no where to be found. Marriott should be asked to own such a dated and dilapidated brand as Sheraton. High pressure sales and they just didn’t care. Folks there are tons of properties in Orlando and the Hilton locations are nice without all the high pressure sales. Lies lies and more lies

I received a random deal via the mail about a 5day/4 night package which was a deal and after calling realized it was legit. It originally wasn't a time share package but after checking in, we were asked if we wanted to hear the time share presentation and our $100 restaurant gift card would be changed to a $250 general gift card. We had time so we agreed to the presentation and the 90 minutes for the money was worth it. We paid a bit more for the room to upgrade to a 2 bedroom as there was five of us. The resort is just beautiful- well kept with a huge pool and another, lush flowers and trees, walking path with hammocks and pickle board courts. Activities are available although some for a fee. The room was clean and spacious. We all slept well and enjoyed the space. We were fortunate in that we went at the end of May and it wasn't crowded but as we were checking out that Friday it was looking to be more crowded. The staff were all helpful and friendly. We enjoyed the music and food at the hotel restaurant as well as poolside drinks. Close to restaurants, grocery store and a WalMart with access to highways for Universal. We've stayed at many resorts and homes with our many visits to Florida to visit relatives and enjoy the parks but this was a favorite for sure and we will return. Thanks for the relaxing and beautiful stay!

I can’t say enough about this place! The staff was very accommodating upon check-in. Every staff member from housekeeping to maintenance to store workers and bartenders greeted us with a friendly “Hello, is there anything we can do for you?” The room was a bit old, but for what we paid we thought it was very fairly priced. The pools were amazing and all of the people we met were respectful and courteous. The atmosphere of the resort is fantastic! This will be our “go to” Orlando resort for all future family trips!

While the property is absolutely gorgeous, I was a solo traveler with accessibility needs and I called a week in advance to find out if I could have a room near the welcome center. I was told yes, but when I arrived I was told I had to be in Key West, the back of the property, and it was a lock off room. If I wanted to call reservations myself, I could, but they couldn’t help. I was a guest of an owner and trying to coordinate without their assistance would be impossible so I let it go when they said they’d assist with a shuttle when I needed it and would block the lock off. I could not get a late checkout either. I get my key and they send me over to owner services, where they hit me up for the timeshare with a $100 Mastercard. No thanks. We shuttled to my room, blocked the lock off. 2 hours later I’m waiting for the first of my shuttles. They took anywhere from 10-20 minutes. I appreciate that they helped me but it would rave been so much easier if they would have accommodated my needs. That next morning and the following I was woken up at 8:50 with timeshare meeting requests. The first guy offered me $250 until he realized he was a guest and backed down to $100 at that point. If I didn’t say yes to more, why would I say yes to less? The next day I requested a late checkout, even 20 minutes, when they woke me, before I was offered the timeshare presentation. I was told no. I turned down that presentation. I actually had to sit in the hallway after I checked out finalizing my bag since I had an issue with my airline and no one went in the room so 20 minutes could have been given. The staff was lovely. The room was beautiful and spacious. The property is wonderful. Make sure you reserve the right type of room, remember to take the phone off the hook at night and have transportation and you’ll have a great time!!!

We found the staff to be extremely friendly, responsive, and helpful. The grounds are clean and the rooms were just the right size for the five of us in town for a volleyball tournament. Camille was more than helpful with my questions leading up to our stay. Hollie at The Breeze restaurant was a great waitress! The only thing I wish I would have know beforehand, was it is well water, so make sure to have bottled water for your room if you don’t like the taste of well water. Otherwise, we had a great experience here!