Sushi Kaika - Orangeville

I revisited the restaurant after the COVID-19 pandemic and discovered that it now has new ownership, who have unfortunately not maintained the quality of the place. The woman sitting next to me was told her bento box would take 10 minutes, but ended up waiting 40 minutes. When she finally received her food, she found the salmon to be inedible and left. I decided to order from their iPads, but only half of the items I selected were brought to me. The staff blamed me for not pressing the send button, but when I questioned why only part of my order went through, they once again said it was my fault. The food was a significant downgrade from what it used to be.

Do not go to this place! It is terrible. The restaurant is now under new management and open for dine-in, but the food was cold and awful. The service was practically non-existent. Avoid this place at all costs. We will not be returning.

There is no option for 0/5. And that would be too much to give. Waited over 3 hours for food to be delivered. Drove to the restaurant to find out what happened and no one was able to help. The staff were less than helpful and blamed skip the dishes for the problem. The food was finally delivered cold. Owner was not professional or helpful to say the least. Each person we tried to speak to were unable to understand what the problem was and they brushed us off saying that they were busy. Two young children were manning the delivery table and three drivers were waiting over 45 minutes to pick up orders. Orders were on the table waiting for pick up as well. Heed the advice and go elsewhere. Not worth the and the service is less than sub par.

I went there for Christmas lunch and it was a nice looking place to begin with. The sushi was very tasty and it was a really clean restaurant.

I was hesitant to even give this restaurant 1 star. My friend and I were craving sushi after the holiday festivities, but were too hungry to drive out of town for our usual spot. Despite bad past experiences with the food and service at this location, we decided to give it another try. The server was rude and impatient with us, even though we were two of only six people in the restaurant. The food was subpar; my salmon handroll had brown spots on the fish and our miso soups were cold and watery. Overall, it was a disappointing experience and I regret not driving the extra 45 minutes to hour for better quality food and service. I would recommend getting sushi from a grocery store instead.