Subway - Ooralea

Here, the subway night employees play a mini game to see how fast they can ruin a job. I didn't think it was possible to get a 4 ingredient sub wrong when I'm the only customer. Not only did there be inexperienced toppings, but there are about 3 chickens in the entire foot-long sub. I like the subway, but this is just aweful. food: 5/5 service: 1/5 atmosphere: 4/5 .more

Never ever place platter orders in this subway! Unorganised, giving away orders without making sure it’s the right people. Unapologetic, rude and never owning up to their mistakes and offering alternatives to certain issues…. walked in Friday and placed platter order to be picked up the next day Saturday @12pm AND PAID For it, turned up on Saturday at 12:40, only to be told that there was only one platter order and it was already picked up. I asked who did and the rude manager said it was some lady. I asked to see details on the order form. It’s was my details and my phone number. Then she did not even own up to her mistake for giving my order away, instead ask me to pay again to make a new one, I said I was not paying for it because it was not my mistake. She was rude as and walked away to ask the owner, and came back again only to tell me to pay so they could make another one. I told her I wasn’t paying again. I have guest waiting and she was already making it so inconvenient for my day. She did not even care. She kept on saying that I should have picked up at 12. This manager really needs to go back to learning the basics of management and customers service skills.

Young manager on tonight has the spirit, excellent service.

Wow SUBWAY CITY GATES you have dropped your standards to a new low, I just got told by staff that because they are unable to get lettuce and spinach they have to cut back on all ingredients (what a joke). I literally got 22 slithers of carrot 3 tiny pieces of tomato, the tiniest bit of chicken and I was told that I was lucky. But you still get charged for all the salad you don’t get, if you haven’t got the ingredients for a subway then why are you still advertising it on TV. I can’t believe that even talking to the shift supervisor that they told me that they have been instructed by their manager to cut back on all ingredients, what happened to SUBWAY STANDARDS. Has it come down to how much money can they make on the lack of products to blame. SUBWAY CITY GATES pick up your game. I tried to load a picture of the sub that I was given to show what your standards are so the public can see how low your customers service is. 0 out of 10 from me.

If you get there to early they try to give you yesterdays bread, ruins the experience if the bread ain't fresh