El Mariachi - Olean

Waiter messed up our order and was told she can't see. Wanted a $3 meal and got charged for a dinner price. Very disappointing.

Very bad customer service. If there was a 0, I would give it. eating was absolutely inflammatory and no mild, hot or medium sauce in a Mexican restaurant for tacos? no personality of a waitress, the service was simply disappointing. I do not recommend anyone coming here unless they want their waiter children to play games with the loudness up, kick the plastic baskets on the floor, and burping. very unprofessional and not the feeling that welcomed when my family belongs their own restaurant and I never leave bad reviews .

I'm from florida and this is the most authentic mexican I've found since we've been up here. the people are friendly. the horchata is soou good. I recommend the pollo loco.

This family-owned restaurant is beautifully decorated with murals, embroidered blouses, sombreros, and lucha libre wrestling masks. The menu is extensive, featuring house specials and combination plates from various regions including Veracruz-style seafood, Puebla mole with chicken, and American southwest/Sonoran enchilada-taco-tamale. The refried beans are creamy and flavorful, and the spiciness of the dishes can be adjusted upon request. Mexican beers and margaritas are offered, although Jarritos are currently unavailable. Unfortunately, horchata is not on the menu. Overall, the food is delicious and prepared with care.

I have been a regular customer at El Sombrero since they opened, dining there almost every week. Feeling lazy one night, I decided to order three meals for delivery. Unfortunately, when the food arrived an hour and a half later, there were only two meals. I tried calling multiple times to resolve the issue, but the line was always busy. Frustrated, I ended up driving to the restaurant to explain the situation calmly. However, the staff member I spoke to was rude and dismissive, even suggesting that Burger King would have been a faster option. This lack of customer service, coupled with the fact that I spent $40 on two cold meals, has ultimately led me to decide that El Sombrero will no longer receive my business.