Chili's Grill - Oklahoma City

I ordered some wings and blue cheese, but to my dismay, there was something green and gooey in the blue cheese that looked like a booger. The waitress promptly replaced it. As I continued to look around, I realized they hadn’t wiped down the table in front of me after removing the dishes, and the window sills were incredibly dirty. Then I noticed the high chairs being used by other customers; they were covered in all sorts of grime! I watched as three different people put them away without wiping them down. The metal chairs looked like they hadn’t been cleaned in years, with greasy fingerprints all over them. The bar stools were also covered in dust and food debris along the sides of the table! To top it off, the tablet they offered for payment was so dirty that I opted to pay in cash instead. I ended up leaving without finishing my food or drink. I even took pictures of the unsanitary conditions!

The waitstaff was excellent! Unfortunately, the food did not meet expectations. The fries were overcooked and appeared to have been left out for some time; this was around 8:30 PM. We decided to send the fries back, and fortunately, we didn't have to pay for them. I'm giving 4 stars for the waitstaff's attentiveness to our concerns and their prompt apology and solution.

We had an awful experience at this restaurant! They forgot several items from our order, and while our children's meals were served first, ours were nowhere to be found. Our young kids finished eating and were ready to leave, but we still hadn’t received my husband’s tea or our starter salad. We had to go looking for someone to find out what was happening. The staff apologized and promised to adjust our bill for the items we had consumed when we expressed that we couldn’t keep waiting for our entrees. Despite this, I ended up spending over $30 for terrible service while my husband and I didn’t even get our meals. I spoke with the manager who assured me that he would handle the bill I had paid, as my husband took our crying baby to the car. However, I’ve checked my credit card multiple times, and I have not received any refund. I definitely won’t be returning! They did refund us in full for the service we experienced!

Unfortunately this location has gone downhill. Our waitress was new but she was really sweet and the guy helping her was sweet. The food took extremely long to come out. I mean really long. When the appetizers arrived we got a stack of plates looks likestraight out the dishwasher and the top plate was clean and the rest dirty. I told them no big deal no need to bring others.Waited a while for the food to come out and it was good. Appetizers good. Margarita of the month good. Really not a horribleexperience but as I went to leave I wanted to drink my glass of water and when I went to put my straw in there were lemon seedsat the bottom of the glass. WOW! no I didn?t ask for lemon. The time before this I came and they were out of just abouteverything from the kids menu to full menu. Waiter apologized and could tell he had been running ragged that night. Again longwait for food to come out. I have loved Chili?s forever but this isn?t the Chili?s I remember and I hate COVID probably plays arole in this. Short staff and new can only do so much. So not a horrible experience but not the Chili?s experience you want tohave. Even if it?s not a 5 star restaurant.

Had a really nice time here again. Our servers are always polite and attentive and our food has always been delicious. It's clean, friendly staff, great vibe and atmosphere, plenty of parking, handicap accessible. It's just a really nice place to takeyour family out for dinner.