Mcdonald's - O’Fallon

Wanted over 30 minutes, order 3 large meals, finally got to window to pick up, they gave us a small bag, and one small drink, told them wrong order, they had us pull around. And we waited another 20 minutes, no one brought it out to us. I had to go in and get are order, then I asked where is the drinks that come with the meals? Oh ,they say, and that took 10 minutes also. Way to many teenagers working ! Believe there were only one customer inside eating, came to counter asked where the toy was for her kids meal? The girl reach behind counter and pulled one out set on counter ,and walked Away! No sorry or thank you. Don 't think I will be going there every again!

It is terribly appropriate that (currently) this McDonald 's golden arches sign is broken, showcasing one golden arch and then kind of another. Let me explain:I have been coming to this location for years when my family and I crave the rare but powerful tasty deliciousness of McDonald 's breakfast food. We 're going to have to reconsider that trend as of today 's experience.In addition to the becoming far more present kiosks that replace human beings, this location features an on duty morning manager that simply won 't help. While we are able to order a sausage McGriddle sandwich with bacon egg and cheese on it in a meal configuration, we are unable to order a McGriddle sandwich with only sausage on it, in a meal configuration.This seem like a simple fix or perhaps something they overlooked inside the kiosk experience. I asked for help and a young black man (The on duty morning manager), who was (in my opinion) more interested in entertaining his coworkers, stated that there 's nothing he could do. I then asked, is there anyway you can do something about this so that I don 't leave not only hungry but angry? He he stated, again, there 's nothing I can do. Well there is something that I can do. I can choose to not eat here.I can not return to your establishment.I can share my experience with other so that they can avoid unpleasant situations like this.I can suggest that everyone reading this drive a simple 3 miles west to Hardee 's where I not only got smiles, welcoming attitude but also delicious, tasty hot food in any meal configuration I wanted.I even got a good series of giggles from the Hardee 's employees I shared this story with there. They asked why did you go there? Why, indeed.In a time where we all have to consider where we deposit our money (because of the economy, job changes, the way life spins, etc) there is no place for an attitude of being unable/unwilling to help a customer. Nothing of my request was outside of any bounds in the way of cost, customer service assistance, or keeping a long time customer happy.For those looking for a great breakfast experience, while I can 't point you here I can point you to and encourage you to stop in and visit:Hardee 's10 Centre On The Lk, Lake St Louis, MO 63367They are hardworking, have always helped make the customer feel welcome, and will be the centerpiece of far more breakfast meals for my family and i in the future.

Manager was really rude at the drive-thru.Pretty much called me a liar about ordering my food.I will not be coming back

Stop asking people to pull around the building so you clear them out od drive thru to make your drive thru times look better. I'm tired of waiting 15 minutes around the building for food just for it to be forgotten or cold when I get it. Do better, accept that you have slow paced workers, and quit sending people to the side of the building to make your times look better!

Best biscuit sandwich. I thought my grandma made the biscuit so good!!Kid-friendliness: Love the light up table and an activity boardWheelchair accessibility: Brought a senior with walker easy to access.