Steel Moose Grill - Oconto Falls

My wife and I made the 35 minute trip to patronize your business on sat 4/30. We have been there before, and had looked at FB to see if any specials were posted, etc. Nothing posted, but we were aware that Sat generally had the Prime Rib we were looking for, so off we went. We arrived approx 6:10 and found that while a bit busier than we had seen in the past, we were still able to get easily to the bar and order a couple drinks. The bar area maybe had 20 people in it at that time. When we asked to get a table, we were told there was going to be a private party in the dining room @6:30, but we were welcome to eat in the bar area if that was ok. keep in mind....nothing about this on FB or posted on the door, etc! The bartender made no indication that this was going to be a HUGE party. Not thinking too much of it based on what we were told, we immediately sat at a table that was open in the bar area and waited for a server. Long story short, within 10 minutes of us sitting down, people were pouring in to the restaurant in droves. it got to the point that our server could barely get to us to even deliver the food we ordered. As best we could tell, no one was being ushered into the actual dining room, and it became literally shoulder to shoulder in the entire bar area including right up against our table! The volume was such that my wife and I could barely hear each other from 2ft away. People acting as though we weren't even there, bumping into the table...reaching across the table to shake hands and give hugs....really inconsiderate to say the least! If all that wasn't bad enough, the King Cut prime rib was undersized, full of grisle, appeared to have been cut off with a dull chainsaw and tasted like it was coated in brown sugar. Worst prime we have ever had. My wife ended up leaving well over half on her plate when we finally got up and left knowing that the waitress could not get to us to give us a bill or a to go box. Left cash on the table (against my better judgement) and got the heck out of there! Crazy thought, but maybe if you are.going to have a huge private event like that, it would be a good idea to let people know via Facebook or a sign on the door!! Worst overall restaurant experience we have ever had!! We tried to support local, and sadly it will be our last visit!

Great place. Cold beer, great food, and a very nice wat staff.

UPDATE: I have to say your reply to my review is much more than the unexpected! Very generous of you offer a refund. Most certainly refreshing that you responded the way you did with honestly and candor. THANK YOU!Can’t express how truly disappointing the first Friday AYCE crab leg special was. Reservations at 5 pm. Seated at 5:10 pm. Watched four other tables get seated AND served with guest course and at least two additional plates. Finally at 6:35 pm asked waitress to check on our meal. Finally served 20 min later with incorrect order. Ordered another plate. Did not get for another 30 min. Waitress brought bill after we asked for another plate.Crab legs came out luke warm at best and were over cooked. Dry and flavorless is best way to describe.Seems to be no sense of organization here.Although the waitress gave a discount, there seems to be little reason to leave gratuity (and I’m a firm believer in 20% MIN).

Enjoyed the salad bar, cream of brocolli soup followed by perfectly done, Petit Filet Mignon! The wait staff was attentive, cheerful, friendly, and efficient!The Steel Moose is handicapped and Senior friendly with easy access, to main dining room, bathrooms, game machines, and well-appointed pub area.All areas appeared very clean, prepared for customers and had plenty of parking for crowds and special events, such as weddings.

I had a fantastic experience at Eat! This was my first visit, and I've been living in Oconto for quite a while. I'll definitely return whenever I'm looking for a great meal!