Mark's Pizzeria - null

This review is based on the manager and customer service, not the taste (which was great). Food arrived in the hands of the driver, which I thought was weird they weren 't in some protective bag to keep warm. I tipped the guy but I could feel the box was cold already, but assumed it was just the box in the cold, and the food would be hot at least. Wrong. Barely even considered warm. Opened the box and no heat emanated from it, same with the wings. It was like the guy drove with the windows open and heat off. Then I saw the burnt pepperoni and overdone crust, and I had to call it in. The manager says cup and char pepperoni should be a little more done than usual. I said I only order cup and char pepperoni so I know what it is supposed to look like. This pizza is CLEARLY burnt, plus it 's cold, plus you forgot our wing sauce, He says so you want a credit or something? I almost lost it... I said I want you to remake the meal and I will come pick it up myself, and return this to you. I anticipated the manager being apologetic when I got there, to open the box and see the burnt pizza for himself, maybe give me a credit for the $6 delivery fee, but nope. Not a single word! He grabs the box, and brings somewhere else while a cordial young lady helped me out. I said no, you need to see what that pizza looked like and I showed her the pic. I said does that look like a pizza you would want? Her face said it all. The new food was good tho. Love the Old World pizza option, and the garlic parm wings sauce was very good, especially mixed with buffalo sauce. Definitely on the much smaller side tho, so keep that in mind for heavy wing eaters. If I order from them again, it would be pickup and I would need to verify the food before I leave. I recommend you do the same.

Just picked up some fried dough, it was a lot better than I thought it would be... Friendly staff, place looked clean

Whenever I've come here, whoever is at the counter is always nice. I'm not a fan of pizza but my son loves it so we get it occasionally and we always go to Mark's because it's his favorite.

Always reliable to deliver good hot n fresh pizza mozzarella sticks

We 've been customers at the Greece locations for years. Today I tried to order so I can pick it up on my way home but I got a busy signal. NNot once but 4 times over a 20 minute period. I confirmed I had the right number and called a 5th time, busy signal. I decided I would just go and order in store and wait for it. I told the girl I don 't know if you 're aware but calls are getting just a busy signal, might have a phone problem. She said, I know we are very backed up. I didn 't see anyone on the phone but it was definitely busy. When she asked how long a wait it would be for a pizza and wings she was told Tell him it 's like 45 to 60 minutes . My thing is why not answer the phone and notify people you are very busy and backed up so it will be a much longer wait? People can decide for themselves if they are willing to wait or not. Instead I tried for 20 minutes to call, I drove 10 minutes from work and then I 'd have to wait another hour. That 's enough to make anyone annoyed. I simply walked out instead of making a scene. VERY disappointed with the one pizza place we use for home and the one we tell 194 residents to use at work.