Firehouse Subs Grand Promenade - Novi

I placed a mobile order for pick-up, but when I arrived, my food wasn't ready, so I had to go through the drive-thru instead. I had chosen mobile ordering for convenience, so it was frustrating not to have my order prepared as expected.

I waited 10 minutes in the drive-thru without being helped. No worries, I thought I’d just go inside. However, I was turned away at the sandwich shop. What is going on here? From reading previous reviews, it’s clear that Firehouse really doesn’t care about its customers.

They have tried this restaurant multiple times using different delivery services and have always enjoyed it. The subs are delicious and fresh! They particularly love the Hook and Ladder sub.

This location is great...Starring thru staff is very friendly and benjamin is great!

I don't even know where to start with this place. It's the worst location I've ever been to. I called to place a pickup order and when I got here, the sign on the door instructed patrons to go through the drive through bc they were short staffed. I waited in the drive thru line for over 20 minutes just to pick up my food and they then proceeded to tell me I could go inside to pick it up. No where on the sign was there any indicators for pick up instructions. After I got my food, I opened the bag and they didn't give me utensils or napkins so I had to walk in and ask for them. When I told them they forgot to put anything in my bag one of the ladies proceeded to give me an attitude about it. The cherry on top was when I opened the Loaded Baked Potato Soup I ordered and there's not a single potato in my soup. It's straight up broth...AND my sandwich wasn't even toasted Do not waste your money here. I've been to firehouse many times before and this location is nowhere near the representation of how good this chain actually is.