Subway - Norwood

During my last two visits, the olives have had a truly unpleasant taste and smell.

I didn't realize that my cookies were missing until I got home. I ordered one sandwich and two cookies for $18. Since I was the only customer in the store, I thought it wasn't necessary to double-check my bag. I even left a tip! I won't make that mistake again.

I’m really frustrated with my experiences at this restaurant. Every time I go, while they're preparing my sandwiches, they often shift their attention to the person behind me and reach over my items to grab vegetables. Have they ever heard of finishing with one customer before starting on another? To make matters worse, the staff member intentionally tried to charge me for an extra footlong. When I pointed out how rude it is to prioritize the next customer’s order over mine, I was told that this is how they're trained. Additionally, I’ve noticed that some of the young female staff members tend to wear the same gloves they used for making sandwiches when handling the register touchscreen, and then go right back to making sandwiches without changing them. That’s unsanitary!

Good service, the place is clean. Seems like they go out of their way to put as little in the way of veggies on your sandwich as possible. It looks like they are counting individual pickles, olives, etc. While adding them so no doubt its managementtrying to save money by shorting their customers.

Most of the staff isn't trained very well when it comes to customer service or making sandwiches. Customer service is very poor most of the time. Food can be hit and miss. Chances are it will be a miss though. Store is usually clean and we'll kept.Management clearly needs to be better at this location. Especially when it comes to training.