Dunkin' - Northford

Despite the long lines and slow workers who don't pay attention, the experience at this restaurant is never quite right. The staff doesn't speak English, so how can they take orders if they don't understand the language? I asked for a large coffee with 7 creams and received 7 sugars instead. If someone with diabetes had ordered this, it could have been a serious issue. The wait time was 15 minutes.

I am finally done with this restaurant. It has always been a struggle - the wrong orders, unhelpful staff, you name it. But last night was the last straw. I ordered an appetizer for the first time and when I arrived, they didn't have the drink I had requested. They refused to cancel or refund my order, claiming there was no manager available. Now I have to spend my Monday contacting Dunkin' corporate to get my money back. This restaurant is the nearest Dunkin' to me, which is why I have been putting up with their incompetence for so long. But this incident was just too much. I tried calling to speak to a manager the next day, but they wouldn't even pick up the phone.

I recently visited this restaurant and my total bill came out to be $39. I always check my bag after picking up my order from Dunkin', and this time, I noticed that something was missing from my order. When I brought it to the attention of the server, they informed me that they were out of the item I had ordered. I found this lack of communication and professionalism very disappointing. I have had several issues with my orders at this Dunkin' Donuts in the past, whether it be missing items or lack of communication about missing items. I will not be returning to this location.

People, I make my monthly food purchases and then on the way to home I pass to get my coffee. I'm done with these people. today I went by to get my 4 coffees and I was informed that I can no longer pay my order with cash, but use my credit card. look back. as usual, unless I make my online shopping or for a crisis I never use my credit card from the simple reason, I don't want to be in debt

Do any of the managers of this Northford Dunkin check their online reviews. You guessed it, here's another 1 star review only because you need 1 star to post. Every time I stop here my order is wrong. Something is always either missing, incorrect or cold. I always order my bagles not toasted. For some reason even though the receipt states Not Toasted they toast them. You would think if they don't have to toast the bagles the order would get processed quicker. Not this place. I used to go inside and order and find out it was wrong when I got home. Silly me for trusting that if I went inside to the register my order would be right. Now I use the drive thru which just backs up while they fix my order. They don't even have someone at the register inside taking orders anymore. Now there are 2 kiosks inside that take 15 minutes to navigate an order for 3 people. Bring your hand sanitizer in to clean up after touching that screen. It would seem to me that this sub par quality and service has now become the new norm. I literally live 2 minutes from here but I think I will start driving back to North Haven or Rt80 like one of the reviews for this location suggested.